Summary
Abu Dhabi Islamic Bank (ADIB) is hiring a Support Officer for its Telesales Unit in Jafza, Dubai. The role provides backend support, verifies products sold by agents, and monitors calls to maintain quality. The officer gives agents feedback, supports quality reviews and development, and ensures compliance with bank policies and procedures. Good problem-solving, communication, and error-analysis skills are required.
The posting
As published on adib.ae. Pulled from the employer's site and shown as they wrote it.
Role : Support Officer – Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
- Cross verification of the products sold by agents.
- Ensuring quality is maintained by periodic call monitoring.
- Providing feedback to ensure the agents maintain quality while interacting with clients.
- Deliver right levels of quality check, skills and support the team.
- Participate in regular review and development of quality control.
- Ensure compliance with bank policies and procedures.
Specialist Skills / Technical Knowledge Required for this role:
- Subject Matter Expert
- Good problem solving skills
- Excellent communication skills
- Attentive in analyzing errors and reporting it