Summary
Liwa University is seeking a Contact Centre Agent for its Al Ain Campus. The role involves handling inbound calls and student inquiries, identifying prospective students, following up on leads, routing calls and recording data accurately. Applicants must be UAE nationals and have a diploma; a bachelor’s degree is preferred. The university asks for 3–5 years of experience in a similar role and bilingual English and Arabic communication skills.
The posting
As published on lu.ac.ae. Pulled from the employer's site and shown as they wrote it.
Liwa University, Al Ain Campus:
Since 1993, Liwa University has stood as a cornerstone of higher education in the Emirate of Abu Dhabi, nurturing potential and supplying the UAE labor market with skilled professionals. Today, Liwa University is dedicated to empowering all students to excel both academically and personally by providing them with the finest resources, support, and guidance available. To achieve this goal, Liwa University offers targeted programs and services meticulously designed to enhance academic progress and overall well-being. We proudly offer 35 masters, bachelor’s, and diploma programs across our 4 colleges: College of Media and Public Relations, College of Medical and Health Sciences, College of Business, College of Engineering and Computing with the support of the General Education Department.
Duties and responsibilities
- Answer inbound calls as well as assist students who have specific inquiries
- Build customer’s interest in the service and products offered by the College
- Provide personalized customer service of the highest level
- Identify potential students through databases, cold calling, follow up leads and telephone/personal contacts
- Ensure that all calls are routed to the correct resource on all occasions and all data are captured correctly
- Promote and enhance the College’s reputation by providing professional and effective assistance
- Communicate (verbally and written) information with team members and customers in an effective manner
Follow up and advice students in pursuing their studies and accordingly meet the College’s articulation target
Academic Qualifications
- A Diploma is essential
- Bachelor’s degree from an accredited College/University is preferable
Knowledge and Skills
- Must be accurate and pay close attention to detail
- Good interpersonal skills
- Good communication skills and professional personal presentation
- Knowledge of consumer service practices and principles
- Bilingual (English & Arabic)
- Ability to work as part of a team in a multi-cultural environment and to cope with pressure in a positive manner while working to deadlines within a busy and demanding environment
Experience
3-5 years work experience in a similar position