Summary
Al Masaood Group is seeking a Customer Care Executive in Abu Dhabi. The role handles inbound and outbound calls, responds to customer inquiries, resolves or escalates complaints, and maintains accurate customer records and call reports. Candidates should have 1–2 years of relevant experience, a diploma or equivalent, strong communication and problem-solving skills, and proficiency in MS Office.
The posting
As published on masaood.com. Pulled from the employer's site and shown as they wrote it.
Job Purpose:
The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role ensures a positive customer experience by delivering professional, timely, and effective support through phone interactions.
Core Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries and provide accurate product and service information.
- Resolve customer complaints and escalate complex issues when necessary.
- Verify customer information and maintain accurate records.
- Complete call logs and reports in a timely manner.
- Identify customer concerns and communicate trends to management.
- Adhere to quality standards and customer service guidelines.
Required Background & Experience:
- 1-2 years of experience in customer service, call center, or a related role
- Diploma or equivalent qualification
- Strong communication and interpersonal skills
- Good problem-solving and critical-thinking abilities
- Proficient in MS Office applications
- Customer-focused mindset
- Ability to work independently and collaboratively in a fast-paced environment