Summary
Abu Dhabi Islamic Bank (ADIB) is hiring a Customer Care Specialist for its call center in Abu Dhabi. The role handles client inquiries and account issues, explains ADIB Securities trading platforms, resolves complaints, and follows up to confirm resolution. Candidates should have relevant call center, customer service, or stock brokerage experience, knowledge of stock market principles and trading platforms, and strong communication and time-management skills. Fluency in Arabic and English is required, and the role is open to UAE nationals only.
The posting
As published on adib.ae. Pulled from the employer's site and shown as they wrote it.
Role : Customer Care Specialist - Call Center
Location : Abu Dhabi (UAE National Only)
Role Purpose:
The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.
Key Accountabilities of the role:
- Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
- Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
- Educate clients on the use ADIB Securities trading platforms and tools.
- Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
- Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
- Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
Participate in team meetings and training sessions to stay updated on company policies and procedures.
Specialist Skills / Technical Knowledge Required for this role:
- Previous experience in a call center, customer service, or stock brokerage environment.
- Knowledge of stock market principles and trading platforms.
- Good presentation skills, poise, and product knowledge.
- Strong time-management and communication skills.
- Knowledge of “Word” and “PowerPoint”.
- Ability to work under pressure.
- Fluent in Arabic Language and English