Summary
Lucidya is seeking an intern to support communication between Customer Experience, Product Management, Marketing, and customers. The role includes organizing customer feedback, questions, feature requests, and shared product knowledge, as well as drafting customer communications through Intercom, email, and in-app messaging. The intern will also help prepare product updates, FAQs, release notes, and customer education content, and summarize recurring questions and customer insights for internal teams. The posting does not specify a city, salary, visa conditions, or candidate requirements.
The posting
As published on lucidya.com. Pulled from the employer's site and shown as they wrote it.
lThe intern will support clear communication between Customer Experience, Product Management,
Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing
communications.
Key Responsibilities
Requirements
Help align CX and Product Management teams by organizing customer feedback, product questions,
and feature requests.
Draft and update customer communications through Intercom, email, in-app messaging, and help-
center content.
Support product marketing materials such as product updates, FAQs, release notes, and customer
education content.
Identify recurring customer questions and knowledge gaps, and recommend ways to improve
communication and product adoption.
Maintain shared knowledge resources and provide concise summaries of customer insights to internal
teams.