Summary
MedNet Oman, a Munich Re member, is hiring a Customer Service Officer in Muscat for MN SPC. The role handles enquiries and complaints from members, providers, brokers and insurers, gathers client feedback, and supports client relationships and outreach programs. Applicants need a medical or paramedic bachelor’s degree, 2 years of relevant customer service or call center experience in a hospital or medical insurance setting, and spoken and written Arabic and English. The posting specifies that the role is for Omani nationals and requires flexibility to work shifts.
The posting
As published on mednet-uae.com. Pulled from the employer's site and shown as they wrote it.
Customer Service Officer for MN SPC - Omani National
As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.
Your Job:
- Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
- Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
- Collecting feedback from the client through varied channels (in-person, telephonic, email, website, surveys among others).
- Strengthening the business relationship with Insurance companies and intermediaries.
- Educating, strengthening and enhancing individual member relationships and experiences.
- Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
- Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
- Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
Your profile:
- Bachelor’s (Medical) degree or bachelor’s degree in Paramedic.
- 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.
- Good spoken and written communication skills (English & Arabic).
- Knowledge related to medical terminology.
- Health Insurance industry / market knowledge would be an added advantage.
- Flexibility to work on shift basis.
- Quality focus and customer oriented.
- Ability to handle objections raised by customers.
*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.