Summary
Alghanim Industries is seeking a Customer Service Representative to support service quality across its business functions. The role involves answering customer queries, understanding customer needs, resolving concerns and complaints, and following up on pending issues. The representative also coordinates with section heads, follows company policies, and stays informed about promotions and business KPIs. Applicants should have a bachelor’s degree, 2–3 years of experience, and strong English and Arabic skills.
The posting
As published on alghanim.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.
Job Responsibilities
- Answers customers’ queries
- Understands and fulfil customer needs and requirements.
- Maintains positive attitude during customers’ interactions.
- Ensures sales activities are handled in line with Alghanim policy.
- Supports in solving customer concerns/complaints.
- Works in coordination with Section Heads to provide excellent customer service.
- Keeps all company information including sales figures strictly confidential
- Follows Alghanim policies and guidelines
- Demonstrates high problem solving skills
- Practices high knowledge of Alghanim major functions and responsibilities
- Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
- Being aware of business KPIs and objectives
- Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
- Contributes to cost control and minimizing theft measures
Candidate Requirements
- 2-3 years of experience,
- Strong English and Arabic language capabilities
- Strong communication, presentation and interpersonal skills
- Solving problem skills
Education
Bachelor’s Degree