Summary
Tabby is a GCC-based financial technology company offering flexible payment options, including Buy Now, Pay Later. The Customer Service Representative supports customers by phone, chat, and email, answers questions, resolves problems, and follows established processes. The role requires clear written and spoken Arabic and English, with English at B1 level or above, and readiness to work rotational shifts from the office. The position is restricted to Saudi nationals and offers a gross base salary of SAR 6,635, a language allowance of up to SAR 500, and a performance bonus of up to 10% of base salary; training is paid.
The posting
As published on tabby.ai. Pulled from the employer's site and shown as they wrote it.
About Tabby
Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
We’re a financial company, please note that some of our products charge interest.
We’re not your average call centre. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, let's go.
- Support our customers through phone, chat, and email in both English and Arabi
- Answer questions, solve problems, and make sure customers have a good experience
- Follow clear guidelines and use tools to help customers quickly and correctly
What We’re Looking For
- You speak and write clearly in both Arabic and English (B1+ level or above in English)
- You’re comfortable with rotational shifts and can work from the office
- You’re helpful, calm under pressure, quick to learn, and take your work seriously.
We don’t want to oversell. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and have a good & positive attitude even on the tough days.
- Base salary: 6,635 SAR gross
- Language allowance: up to 500 SAR gross based on English & Arabic level
- Performance bonus: up to 10% of your base salary
- Paid training: 3 weeks in the office
- Nesting period:3 weeks handling real customers cases while receiving close support