Summary
Malaa is seeking a Customer Service Specialist in Riyadh to handle customer inquiries and resolve issues through phone, email, and other channels. The role includes explaining products, services, and policies, identifying customer needs, and maintaining accurate records of interactions. Candidates should be fluent in Arabic and English, communicate clearly, and demonstrate active listening, strong interpersonal skills, and problem-solving ability. The role requires a professional attitude and the ability to work independently and as part of a team in a fast-paced environment.
The posting
As published on malaa.tech. Pulled from the employer's site and shown as they wrote it.
In this role, you will be the first line of contact for our valued customers, providing exceptional service and ensuring their satisfaction. You will be responsible for handling inquiries and resolving issues through various channels, all while fostering positive customer relationships.
- Answer customer inquiries via phone, email, and other designated channels (in both Arabic and English)
- Effectively troubleshoot and resolve customer issues in a timely and professional manner
- Provide clear and concise explanations of products, services, and policies
- Proactively identify and address customer needs to exceed expectations
- Document customer interactions and maintain accurate records
- Continuously learn about our products and services to enhance your knowledge base
- Fluency in both Arabic and English languages
- Excellent verbal and written communication skills with a focus on active listening
- Strong interpersonal skills to build rapport and trust with customers
- A positive and professional attitude with a commitment to exceeding expectations
- Proficiency in phone etiquette and effective communication styles
- A keen eye for detail and a knack for problem-solving
- The ability to work independently and as part of a team in a fast-paced environment