Summary
Lendo is hiring a Customer Care Officer in Riyadh to support customers across calls, email, and its ticketing system. The role includes managing customer inquiries and complaints, following up on tickets and SAMA complaints, maintaining interaction records, and coordinating with internal teams to resolve issues and meet service targets. A bachelor's degree in a related field is preferred; experience with SAMA, SLA, and KPI requirements and fluent Arabic with professional English communication skills are required.
The posting
As published on lendo.sa. Pulled from the employer's site and shown as they wrote it.
As we continue to grow at Lendo, we’re looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints. You will handle customer inquiries, manage tickets, and work closely with internal teams to resolve issues efficiently while meeting SLA and KPI targets.
Key Responsibilities:
Handle incoming and outgoing customer calls to provide support and assistance.
Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
Escalate complex or critical issues to the relevant teams or supervisors when required.
Maintain accurate records of all customer interactions in the system.
Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
Qualifications:
Bachelor's degree in Business, Finance, Marketing, Communications or a related field is preferred.
Strong understanding of customer care techniques and strategies
Outstanding communication and interpersonal skills
Proficiency in relevant computer applications
Experience in SAMA and related SLA and KPI
Fluent Arabic and professional English communication skills are essential.