Summary
Jari Solutions is seeking a Call Center Representative Trainee to join a client’s team in a remote role listed in Riyadh. The trainee will handle inbound and outbound calls, respond to customer inquiries, resolve basic issues, and escalate complex cases. Responsibilities also include recording interactions in a CRM system and following call-handling and quality procedures. The role requires excellent English, strong communication and listening skills, and basic knowledge of Microsoft Office and call center systems.
The posting
As published on jari.sa. Pulled from the employer's site and shown as they wrote it.
Call Center Representative
We are looking for a Call Center Representative to join our client’s team. The ideal candidate will be responsible for handling customer interactions professionally, responding to inquiries, and providing effective support while maintaining a high standard of customer service.
Key Responsibilities :
- Handle inbound and outbound customer calls in a professional and friendly manner.
- Respond to customer inquiries and provide accurate information about products, services, and procedures.
- Understand customer needs, resolve basic issues, and provide appropriate solutions.
- Escalate complex or unresolved customer issues to the relevant team or supervisor.
- Accurately record customer interactions, inquiries, and follow-ups in the CRM system.
- Follow company policies, call handling procedures, and customer service quality standards.
- Participate in training and continuously develop customer service, communication, and problem-solving skills.
Required Soft Skills
- Strong communication and active listening skills.
- Customer-focused attitude, patience, and empathy.
- Problem-solving skills with attention to detail.
- Teamwork, adaptability, and willingness to learn.
Required Technologies & Tools
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Ability to learn and use CRM systems.
- Basic knowledge of call center/telephony systems.
- Comfortable using computers, email, and online communication platforms.
Languages & Proficiency
- Excellent English proficiency.