Summary
First Abu Dhabi Bank is hiring a Customer Support Officer for its Business Banking desks in Abu Dhabi. The role supports CMB customers, follows up on transactions, onboards business accounts and deposits, promotes bank products, and enables i-Banking activation. It also involves client referrals, compliance with sales and risk controls, and preparing communications and market research. A bachelor’s degree in a related field is preferred, along with five years of relevant banking experience, including at least three years in a similar support role. The posting identifies this as an Emiratized role.
The posting
As published on bankfab.com. Pulled from the employer's site and shown as they wrote it.
The day-to-day responsibilities of the proposed role will include, but not limited to:
- Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers’ unmet needs, and use these insights to develop value proposition strategy, conduct market research.
- Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.
Responsibilities
Generic Accountability
- Deliver best in class services for CMB customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services
- Follow-up on origination and execution of customer transactions.
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.
Customer Onboarding
- Ensure client onboarding of New to Bank clients for Liabilities Business Accounts and Deposits mobilization
- Upselling /Cross selling to existing client base by marketing of all products of the bank including Trade unfunded products (100% cash backed proposition).
- Enable i-Banking Online platform channel Migration & Activation for all existing & NTB client base for superior client experience and enhanced revenues.
- Generate Referrals by referring clients to other coverage sales channels & Liability RMs, PB for Revenue generation products viz. TWC, PL Assets, Fx, Investments, Banca, Liabilities, WPS & Retail products.
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- Adhere to the prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise.
- Ensure strict adherence to Risk Control Assessment RCA process across all areas of Business Banking Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, and Client Application & KYC Documentation etc.
- Ensure customer onboarding and various other services to Business Banking customers are managed within current policies and procedures. Any deviations to be backed by requisite approvals.
Qualifications
Minimum Qualification
- Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred Minimum Experience
- 5 years’ relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.