About the role
About the role
Working remotely from Saudi Arabia and reporting to the founder, you will support users with job postings, applications, accounts and related questions. You will resolve issues where possible, direct other matters to the appropriate person, and share recurring user feedback with the team.
Responsibilities
- Respond to employers and job seekers by email in Arabic and English within the working day
- Help employers post jobs, manage applicants and understand receipts
- Assist job seekers with accounts, applications and job alerts
- Escalate reported jobs and other suspected issues to the appropriate person promptly
- Write and maintain help articles and saved replies for common questions
- Share weekly insights about user questions to inform product improvements
Requirements
- 1 to 3 years of customer support experience, ideally with a website, app or online service
- Excellent written Arabic and English, with clear, warm and accurate communication
- Patience, attention to detail and the ability to follow issues through to resolution
- A quiet home workspace, reliable internet connection and availability during Saudi working hours
- Saudi nationals are encouraged to apply
What we offer
- Competitive package
- Work from home
- Room to grow with an early team
About the company
GulfHire is a fast-growing startup disrupting the job market in the Gulf, bringing more innovative solutions to the workplace. Our head office is in Riyadh, and our Dubai office is home to the product team and our UAE sales.