Summary
The First Group Hospitality is recruiting for its private members’ club in Abu Dhabi. The role leads the member journey, including engagement, personalized service, membership acquisition and retention, and the planning of member events. Responsibilities also include overseeing applications, renewals, billing processes, performance metrics, and coordination with operational teams. A degree in hospitality, business, or a related field is preferred, along with 3–5 years of relevant experience; fluency in English is required.
The posting
As published on tfghospitality.com. Pulled from the employer's site and shown as they wrote it.
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.
As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.
Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
The First Group Hospitality’s exclusive private members’ club in Abu Dhabi is seeking a Membership Relations Manager to lead the end-to-end member journey. The Membership Relations Manager will serve as the primary steward of the club’s prestigious culture and executive lead for revenue growth. This dual-focus position demands a high-touch host who curates ultra-personalized member experiences while strategically driving prospective member acquisition, onboarding, and long-term retention.
- Act as the primary, high-visibility ambassador for all members, building authentic relationships and maintaining detailed profiles on member preferences, key life milestones, and tailored requirements.
- Spearhead member engagement initiatives, ensuring seamless service delivery, rapid issue resolution, and hyper-personalized hospitality across every touchpoint.
- Design, curate, and oversee an exclusive calendar of member-only events, bespoke networking gatherings, and private programming aligned with elite lifestyle standards.
- Establish feedback loops to track member satisfaction, utilizing qualitative insights to continually refine and elevate guest services and amenity offerings.
- Lead the end-to-end membership sales strategy, converting high-net-worth leads into long-term members through sophisticated, consultative sales techniques.
- Manage the candidate's vetting and proposal process, presenting prospective member profiles to the Membership Committee for approval.
- Cultivate strategic local and international referral networks, brand partnerships, and ambassador channels to attract target demographics without compromising exclusivity.
- Manage all prospective member inquiries, private club tours, and application workflows with total discretion and brand alignment.
- Oversee the complete member lifecycle administrative process, including contract execution, billing setups, annual dues renewals, and account status management.
- Monitor key membership performance metrics, including acquisition costs, retention/churn rates, lifetime member value, and monthly revenue targets.
- Collaborate closely with Food & Beverage, Operations, and Events teams to ensure impeccable operational execution for member visits and private bookings.
Desired Skill & Expertise
Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
3–5 years of experience in member relations, guest relations, VIP services, luxury hospitality, private clubs.
Strong relationship-building and interpersonal skills, with the ability to engage confidently with VIP and high-profile clientele.
Excellent communication and presentation skills with a warm, polished, and professional approach.
Strong understanding of luxury service standards and personalized guest/member experiences.
Highly discreet, professional, and capable of handling confidential information.
Proactive and attentive, with the ability to anticipate member needs and preferences.
Strong organizational and coordination skills with excellent attention to detail.
Experience managing member or client engagement, retention, events, and relationship-building initiatives.
Commercially aware, with an understanding of membership renewals and revenue, without being primarily sales-driven.
Ability to manage sensitive situations, feedback, and service recovery professionally.
Fluency in English is required; additional languages would be an advantage.
Experience within the UAE or GCC luxury hospitality or private club environment would be an advantage.