Summary
The First Group Hospitality is seeking a Host / Hostess for an exclusive private members club in Abu Dhabi. The role welcomes members and guests, manages reservations, seating and waitlists, and coordinates with Food & Beverage and Culinary teams. Responsibilities also include maintaining confidential member profiles, sharing information about club offerings, and addressing enquiries with discretion. A hospitality or guest relations qualification is preferred, along with 1–3 years of relevant customer-facing experience and strong communication and organizational skills.
The posting
As published on tfghospitality.com. Pulled from the employer's site and shown as they wrote it.
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Summary
We are seeking a polished, personable, and highly attentive Host / Hostess to represent the first point of contact at an exclusive private members club. The ideal candidate will possess a natural flair for hospitality, exceptional interpersonal skills, and the ability to create a welcoming yet sophisticated atmosphere. This role is central to delivering a seamless arrival experience, fostering meaningful member relationships, and upholding the Club's standards of discretion, exclusivity, and personalized service.
Key Responsibilities
Welcome members and their guests with warmth, professionalism, and personalized attention, ensuring a distinguished first impression.
Manage dining reservations, seating arrangements, waitlists, and table allocations to maintain an efficient and seamless service flow.
Recognize members by name, understand individual preferences, and anticipate special requirements to enhance the overall Club experience.
Coordinate with the Food & Beverage and Culinary teams to ensure table readiness, smooth seating transitions, and timely service.
Maintain accurate member profiles, reservation details, and special requests while ensuring strict confidentiality.
Manage peak service periods with composure, communicating waiting times and accommodating requests with tact and discretion.
Provide accurate information regarding Club facilities, dining experiences, upcoming events, and exclusive member offerings.
Address member enquiries and minor concerns promptly, escalating sensitive matters appropriately.
Ensure the reception and welcome areas consistently reflect the Club's presentation, ambience, and service standards.
Desired Skills & Competencies
Diploma or relevant qualification in Hospitality, Guest Relations, or a related discipline is preferred.
1–3 years of experience in a Host / Hostess, Guest Relations, or premium customer-facing role, preferably within exclusive private members clubs, fine dining establishments, or luxury hospitality environments.
Exceptional communication and interpersonal skills with a refined, confident, and approachable manner.
Strong member recognition and relationship-building abilities, with a commitment to personalized service.
Excellent organizational skills and proficiency in reservation and table management systems.
High level of cultural awareness, emotional intelligence, and discretion when interacting with a distinguished and diverse membership.
Ability to remain composed, adaptable, and solution-oriented during busy service periods.
Professional presentation with meticulous attention to detail and a genuine passion for hospitality.