Floor Manager

Agthia Group
Kuwait City, Kuwait
Posted 19 Oct
Verified source

Job type: Full-time
Work mode: —
Seniority: Manager
Salary: Not stated

Summary

Agthia Group is seeking an experienced Floor Manager for a premium fine dining restaurant in Kuwait City. The role oversees front-of-house operations, guest experience, reservations, and coordination with kitchen and bar teams. Responsibilities include supervising and training service staff, maintaining service and hygiene standards, handling guest feedback, and supporting revenue through upselling. The manager also prepares shift reports and monitors staff scheduling and inventory.

The posting

As published on agthia.com. Pulled from the employer's site and shown as they wrote it.

Job Summary

We are seeking an experienced and highly professional Floor Manager to oversee front-of-house operations in a premium fine dining restaurant. The ideal candidate will ensure exceptional guest experiences, maintain the highest service standards, and lead the service team with strong attention to detail, elegance, and operational excellence.

Key Responsibilities

1. Guest Experience & Service Excellence

Ensure a seamless, personalized, and memorable dining experience for all guests.
Handle VIP guests with discretion and professionalism.
Address guest feedback, complaints, and special requests promptly and effectively.
Maintain a visible presence on the floor during service hours.

2. Operations Management

Oversee daily floor operations, ensuring service flows smoothly and efficiently.
Coordinate with kitchen and bar teams for timely service and order accuracy.
Monitor table turnover, reservations, and seating plans.
Ensure compliance with hygiene, safety, and company standards.

3. Team Leadership & Development

Supervise, train, and mentor service staff.
Conduct pre-shift briefings and communicate daily priorities.
Ensure grooming, discipline, and adherence to service etiquette standards.
Support recruitment and onboarding of new team members.

4. Quality & Standards Control

Maintain premium service standards aligned with fine dining expectations.
Ensure proper table settings, ambiance, and cleanliness at all times.
Monitor food and beverage presentation before serving.

5. Sales & Upselling

Drive revenue through upselling and promoting high-margin items.
Ensure staff are knowledgeable about menu offerings, ingredients, and pairings.
Support achievement of daily and monthly revenue targets.

6. Administrative Duties

Prepare shift reports and operational updates.
Monitor staff attendance and scheduling.
Assist in inventory control and coordination with procurement if required.

View the original posting

Similar jobs

Barista
Azadea GroupKuwait CityVerified source
Azadea Group is hiring a Barista in Kuwait to prepare and serve food and beverages while following brand operating standards. The role includes setting up products and equipment, completing opening and closing tasks, managing orders and stock, and keeping inventory and operational logs. The successful candidate will…
19 Oct
No closing dateThe employer's posting doesn't say when it closes. Check it at the source before you apply.
Commis Chef
Azadea GroupKuwait CityVerified source
AZADEA Group is hiring a Commis Chef in Kuwait for its food and beverage operations. The role involves preparing and cooking food to recipes, following cooking and plating procedures, maintaining hygiene and safety standards, and checking product dates and stock. Applicants should be fluent in English and hold Food…
19 Oct
No closing dateThe employer's posting doesn't say when it closes. Check it at the source before you apply.
Barista
Azadea GroupKuwait CityVerified source
Azadea Group is a lifestyle retail company operating international franchise concepts across the Middle East and Africa. The Barista prepares and serves food and beverages, completes daily operational tasks, and follows brand standards for service and opening and closing procedures. The role also involves customer…
19 Oct
No closing dateThe employer's posting doesn't say when it closes. Check it at the source before you apply.
Premium Dining Host
Agthia GroupKuwait CityVerified source
Agthia Group is seeking a Premium Dining Host in Kuwait City. The role involves greeting and seating guests, managing reservations and waitlists, presenting menus, and recommending food and drinks. The host also maintains the dining area, resolves guest concerns, and coordinates with service and kitchen teams.…
19 Oct
No closing dateThe employer's posting doesn't say when it closes. Check it at the source before you apply.
Coffee Master / Head Roaster
Agthia GroupKuwait CityVerified source
Agthia Group is seeking a Coffee Master / Head Roaster for a role based in Kuwait. The position involves preparing coffee using a range of brewing methods, developing new mixes and signature products, and educating customers and staff about coffee and brewing techniques. Duties also include monitoring inventory…
19 Oct
No closing dateThe employer's posting doesn't say when it closes. Check it at the source before you apply.
Chef de Partie – BBQ
Agthia GroupKuwait CityVerified source
Agthia Group is seeking a Chef de Partie to independently manage its BBQ and grill section in a premium fine dining environment. The role involves preparing meats, seafood and vegetables; managing fire, temperatures and smoking techniques; and maintaining the station, stock and food safety standards. Candidates should…
19 Oct
No closing dateThe employer's posting doesn't say when it closes. Check it at the source before you apply.