Summary
AlphaMind is a hospitality and lifestyle group operating restaurants, lounge bars, beach clubs, and other venues. The Floor Supervisor oversees service operations, leads and trains waitstaff, supports guest relations, and coordinates with kitchen, bar, and host teams. The role also involves monitoring reservations and guest satisfaction, enforcing hygiene and safety standards, and supporting upselling. Applicants need 2–4 years of similar experience in fine dining or high-end restaurants, strong wine knowledge, and fluent English. The position is in Dubai.
The posting
As published on addmind.com. Pulled from the employer's site and shown as they wrote it.
About AlphaMind
AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates worldclass restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Babylon, Sucre, Bar du Port, Iris, and other award-winning hospitality experiences.
Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.
We are seeking a Floor Supervisor to oversee daily floor operations to ensure an exceptional guest experience in a high-end dining environment. This role requires strong leadership, attention to detail, refined service standards, and the ability to anticipate guest needs while supporting and motivating the service team.
Key Responsibilities
- Supervise and coordinate floor operations during service to ensure smooth and efficient flow
- Maintain the highest standards of service, etiquette, grooming, and presentation in line with luxury brand expectations
- Lead, train, and motivate waitstaff, ensuring consistency in service delivery
- Actively engage with guests, handle inquiries, feedback, and resolve complaints professionally and discreetly
- Ensure VIP guests and regular patrons receive personalized and memorable service
- Monitor table turns, reservations, seating plans, and guest satisfaction
- Coordinate closely with kitchen, bar, and host teams to ensure seamless service
- Enforce health, safety, hygiene, and SOP standards at all times
- Assist management with daily briefings, shift reports, and performance feedback
- Support upselling initiatives and ensure staff are knowledgeable about menus, wine, and promotions
Qualifications & Experience
- Minimum 2–4 years’ experience in a similar role within fine dining or high-end restaurants
- Strong knowledge of wine and luxury service standards
- Fluent in English (additional languages are a plus)
What We Offer
- Opportunity to work with one of the region's leading hospitality and lifestyle groups.
- Dynamic, collaborative, and multicultural work environment.
- Exposure to high-profile hospitality and development projects.
- Career growth and professional development opportunities.
Join Us
If you are a proactive and detail-oriented professional with a passion for project coordination and hospitality, we would love to hear from you.
Apply now and become part of the AlphaMind journey.