Summary
Kerzner International is hiring a Front Office Agent for SIRO One Za’abeel in Dubai. The role supports daily front desk operations, assists guests, handles check-ins and check-outs, records service issues, and coordinates with other departments. Duties also include managing guest accounts, cash and card transactions, shift reports, and room assignments. Applicants need at least two years of front office experience in a luxury or boutique hotel, strong guest-service skills, English fluency, and proficiency in Opera and Microsoft Office.
The posting
As published on kerzner.com. Pulled from the employer's site and shown as they wrote it.
Front Office Agent, SIRO One Za'abeel
(21389)
SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.
Job Summary
The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department. With experience in a high-quality luxury boutique hotel/resort guest service, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Must live the brand concept, being active, with an understanding and love for sport activities.
About The Role
Maintain a strong working relationship with all departments to be able to accomplish their tasks in an efficient manner.
Provide information to supervisors and Team Members.
Provide immediate assistance to guests.
Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager.
Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Record guest issues in the guest response tracking system.
Always follow LQA Standards.
Focus on guest satisfaction and focus on continuous improvement.
Analyse information and evaluate results in order to choose the best solution and solve problems.
Ensure compliance with all policies, standards and procedures.
Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.
Follows all necessary steps to achieve results in the Upselling programs.
Proceed with check-ins and check-outs when necessary. Assist guests in that process when required.
Ensure that passports data collected at the check-in and guest registration is done.
Ensure due outs are done in a timely manner.
Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
Provide necessary reports to Finance department when needed.
Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Management
Ensure compliance with all policies, standards and procedures.
Maximum room occupancy is ensured in line with the standards policy on rates.
Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.
All charges are correctly entered onto the guest’s folio and that this is always kept up to date.
The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
To assist with any other duties as required by the Director or another member of the management team.
About You
Minimum two years working in a luxury, or boutique hotel in Front Office department.
Must be proficient in hospitality guest services.
Previous guest service and reservations experience preferred.
Must be fluent in verbal and written English. Other languages are a plus.
Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
Excellent listening and comprehension skills required.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.