Summary
JA Resorts & Hotels is hiring a Guest Experience Agent at JA The Resort in Dubai. The role welcomes guests, anticipates their needs, provides information and assistance in the resort lobby, and supports VIP arrivals and special occasions. Applicants should have at least 2 years of experience in hospitality, guest relations, front office, or a similar guest-facing role, with strong English communication skills. Russian, German, or French is valued, and knowledge of Protel is an advantage.
The posting
As published on jaresortshotels.com. Pulled from the employer's site and shown as they wrote it.
Guest Experience Agent
Russian, German & French Speakers Welcome
JA The Resort | Dubai, UAE
Some people check guests in.
You make them feel like they've arrived somewhere special.
At JA The Resort, every arrival is a story waiting to be written. We're looking for a passionate Guest Experience Agent who genuinely enjoys connecting with people, anticipating needs before they're spoken, and turning simple moments into lasting memories.
If you speak Russian, German, or French, love meeting people from around the world, and have a natural talent for making others feel welcome, we'd love to meet you.
What You'll Be Doing
· Creating exceptional first and last impressions through personalized guest interactions
· Welcoming guests with warmth, professionalism, and genuine hospitality
· Anticipating guest needs and delivering thoughtful solutions before they're requested
· Acting as a trusted point of contact in the resort lobby, providing information, assistance, and memorable service
· Promoting resort experiences, guest benefits, and loyalty programs that enhance every stay
· Assisting with special occasions, VIP arrivals, and guest celebrations
· Collaborating with colleagues across the resort to ensure every guest journey feels seamless
· Turning feedback, requests, and challenges into opportunities to exceed expectations
What We're Looking For
· Minimum 2 years of experience in hospitality, guest relations, front office, or a similar guest-facing role
· Confidence in creating personalized and memorable guest experiences
· Excellent communication skills in English
· Additional language skills in Russian, German, or French are highly valued
· Knowledge of hotel systems such as Protel is an advantage
· A naturally warm, engaging, and service-oriented personality
· Someone who thrives in a dynamic luxury hospitality environment
The JA Personality
We believe great hospitality starts with great people.
We're looking for someone who is:
Warm in the way they welcome, connect with, and care for others
Real in every interaction, building genuine relationships with guests and colleagues
Fresh in their approach, bringing positive energy, curiosity, and a desire to continuously improve
Why JA?
Because at JA, hospitality is more than a service.
It's about creating moments guests remember long after they leave.
It's about showing up every day and Giving Our All for our guests, our colleagues, and one another.
Giving Our All. Every Guest. Every Moment. Every Day.
Apply now and become part of a team that brings genuine hospitality to life every day.
#JATalent #JATheResort #GivingOurAll #WarmRealFresh #GuestExperience #LuxuryHospitality #HospitalityCareers #DubaiJobs #HotelCareers #RussianSpeaker #GermanSpeaker #FrenchSpeaker #GuestRelations #JoinJA #JACulture #ResortLife #HospitalityJobs #PeopleFirst #ExperienceTheDifference