Summary
JA Resorts & Hotels is hiring a Guest Relations Ambassador for JA The Resort in Dubai. The role welcomes and assists guests, shares information about resort services and local attractions, anticipates needs, handles inquiries and feedback, and coordinates with other departments. Candidates should have guest relations, front office, or luxury hospitality experience, ideally in a 5-star hotel or resort, along with strong communication and problem-solving skills. Fluency in English is required; additional languages are an advantage.
The posting
As published on jaresortshotels.com. Pulled from the employer's site and shown as they wrote it.
LADY IN BLUE
JA The Resort
Not every guest remembers a room number. They remember how you made them feel.
At JA The Resort, we believe genuine hospitality is built through meaningful connections, memorable experiences, and a commitment to Giving Our All every day. Guided by our personality of being Fresh, Warm, and Real, we create welcoming environments where guests feel valued, cared for, and truly at home.
We're looking for an exceptional Lady in Blue to become the heart of the guest experience and the face of our hospitality. As our Resort Ambassador, you will bring the JA spirit to life through every interaction, delivering authentic service, anticipating guest needs, and creating lasting memories from arrival to departure.
Your Role
You will be the first smile that welcomes guests, the trusted point of contact throughout their stay, and the lasting impression they take home with them. Warmly welcome and assist guests upon arrival, ensuring a memorable first impression.
Provide personalized information about the resort's facilities, services, events, and local attractions.
Anticipate guest needs and proactively offer assistance throughout their stay.
Respond to guest inquiries, requests, and concerns promptly and professionally.
Coordinate with internal departments to ensure seamless guest experiences.
Escort VIP guests and support special arrivals, departures, and events as required.
Maintain an excellent knowledge of resort offerings and promote services where appropriate.
Handle guest feedback with care and follow up to ensure satisfaction.
Uphold JA Resorts & Hotels service standards and our culture of Giving Our All in every guest interaction.
Perform any other duties assigned by the Assistant Guest Relations Manager.
What We're Looking For
· Previous experience in Guest Relations, Front Office, or luxury hospitality
· Experience within a 5-star hotel or resort environment
· Exceptional communication and interpersonal skills
· Strong attention to detail and problem-solving abilities
· A genuine passion for service excellence
· Fluency in English (additional languages are an advantage)
· A warm, confident, and engaging personality
Why JA?
At JA Resorts & Hotels, our people are our greatest asset. We are committed to developing talent, supporting growth, and creating fulfilling careers while delivering unforgettable experiences for our guests.
If you are passionate about making every guest feel welcomed, valued, and cared for, we'd love to hear from you.
Be the Face of JA Hospitality
LADY IN BLUE | JA THE RESORT
Apply Now
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