Summary
Hyatt is hiring a Guest Services Officer at Grand Hyatt Dubai. The role involves welcoming guests, providing personalized service, handling complaints and follow-up, and coordinating guest requests and room allocations. Duties also include shift handovers, cash reports, and promoting hotel services. Applicants should have a relevant hospitality or tourism degree or diploma, at least 2 years of hotel operations experience, and strong customer service, communication, and interpersonal skills; Arabic is required.
The posting
As published on hyatt.com. Pulled from the employer's site and shown as they wrote it.
To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.
You will bring our purpose to life, by using your personal flair and style when interacting with our guests.
Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.
Good customer service, communications and interpersonal skills are a must.