Summary
Hyatt is hiring a Guest Services Officer - Back Office at Grand Hyatt Dubai. The role supports Rooms Division management of Front Office Operations and Reservations and works with Marketing, Sales, and other Rooms departments to deliver service in line with Hyatt brand standards. Applicants should have a hospitality or tourism degree or diploma and at least 2 years of experience as a Front Office Assistant or Guest Services Officer - Back Office in a larger operation. Strong problem-solving, administrative, and interpersonal skills are required.
The posting
As published on hyatt.com. Pulled from the employer's site and shown as they wrote it.
You will be responsible to assist with the efficient running of the Rooms department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The Guest Services Officer - Back Office is responsible to assist the Rooms Division in managing the Front Office Operations and Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to deliver exceptional customer service in line with the Hyatt’s Brand Standards.
Ideally with a university degree or diploma in Hospitality or Tourism management.
Minimum 2 years' work experience as Front Office Assistant, or Guest Services Officer - Back Office in larger operation.
Good problem solving, administrative and interpersonal skills are a must.