Summary
Retal Urban Development is seeking a Handover Executive in Khobar, Saudi Arabia. The role coordinates property handovers, contacts clients to arrange appointments, conducts site visits and home orientations, and follows up on snag lists and client requests. Duties also include preparing handover documents and invoices, producing reports, updating project records, and coordinating with technical, construction, sales, and finance teams. The posting asks for English proficiency, customer service knowledge, attention to detail, negotiation and problem-solving skills, and the ability to work in a team under pressure.
The posting
As published on retal.com.sa. Pulled from the employer's site and shown as they wrote it.
Job Summary:
Responsible for meeting and assisting customers with regards to their queries on their properties. In addition, they are responsible for handing over of keys to customers, conducting Home Orientations and co-ordinating for handover of projects.
Responsibilities:
- Contacting the clients and try to take appointments to hand over their units.
- Site visit should be done to determine the unit status, then a snag list should be done to follow up with the site engineers for any missing items before its delivery within a fixed time frame.
- Responsible for making all the needed documents in the handover process.
- Responsible for making all the paperwork and the invoices.
- Responsible for generating delivery reports, site reports monthly and quarterly.
- Following up on collecting the fees of any utility installations in the projects.
- Filing all the documents.
- Update the projects database.
- Revising with the financial department any financial settlements with clients before delivery.
- Follow up on client requests and modifications.
- Contacting Clients with the coordination with the technical for any upgraded options (Roof tiles, Aluminum, etc…) upon client’s request.
- Following up on producing the pool License to the clients with the coordination with the technical department and the administration.
- Responsible for collecting all the signed drawings from the sales department and send it to the construction department to proceed in the site. In the case of modified drawings, a modification request is done then the decision is taken after knowing the status of the unit in the site.
- Responsible for any notifications or comments concerning the clients related to the site during and after the finishing process.
Requirement and Skills:
- English language proficiency
- Knowledge of customer service principles and practices
- Excellent listening skills
- Attention to details
- Great negotiation and problem-solving skills
- Teamwork and ability to work under pressure