Summary
TFG Hospitality is a hospitality management company operating hotels, residences, and restaurants. The Head Housekeeping Supervisor oversees daily housekeeping across club facilities, leads housekeeping supervisors and colleagues, and manages schedules, inspections, inventory, and operational reporting. The role also supports staff development, coordinates VIP preparations, addresses escalated guest concerns, and ensures compliance with hygiene and safety standards. Applicants should have 4–5 years of housekeeping experience, including at least 2 years in a supervisory or senior role; luxury hospitality experience is preferred. The position is based in Abu Dhabi and requires flexibility for shifts, weekends, evenings, and public holidays.
The posting
As published on tfghospitality.com. Pulled from the employer's site and shown as they wrote it.
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
Oversee and coordinate daily housekeeping operations across all club facilities, including bedrooms, lounges, washrooms, public areas, guest facilities, and back-of-house spaces.
Lead, supervise, and support Housekeeping Supervisors and housekeeping colleagues to ensure efficient operations and consistent service delivery.
Plan staff schedules, allocate resources, manage shift coverage, and ensure adequate staffing based on operational requirements.
Conduct regular quality inspections to maintain exceptional cleanliness, hygiene, and luxury presentation standards.
Monitor team performance, attendance, grooming, productivity, and adherence to company policies and procedures.
Train, coach, and develop housekeeping colleagues, identifying performance gaps and opportunities for improvement.
Oversee housekeeping inventory, including cleaning supplies, equipment, linen, uniforms, and guest amenities, ensuring effective stock control and cost efficiency.
Coordinate housekeeping preparations for VIP visits, private functions, special events, and other operational requirements.
Work closely with the Housekeeping Manager and other departments to ensure seamless service delivery and prompt resolution of operational issues.
Ensure compliance with health, safety, hygiene, chemical handling, waste management, and environmental standards.
Monitor maintenance requirements, report defects and safety concerns, and follow up to ensure timely resolution.
Handle escalated member and guest requests or complaints professionally, ensuring prompt and effective solutions.
Prepare and maintain accurate operational reports, inspection records, inventory reports, staff schedules, and performance updates.
Identify and implement improvements to housekeeping procedures, productivity, service quality, and operational efficiency.
Ensure all housekeeping operations consistently reflect the club's luxury positioning, brand standards, and commitment to exceptional member and guest experiences.
Support the Housekeeping Manager in departmental planning, staff development, and the achievement of operational objectives.
Perform other supervisory and operational duties as required.
Desired Skill & Expertise
Minimum 4–5 years of housekeeping experience, preferably within luxury hotels, resorts, private members' clubs, or premium hospitality environments.
At least 2 years in a supervisory or senior housekeeping role, with demonstrated experience leading teams.
Strong knowledge of luxury housekeeping standards, cleaning procedures, hygiene, sanitation, and quality control.
Proven ability to manage daily operations, staff scheduling, resource allocation, and team productivity.
Excellent leadership, coaching, delegation, and team-management skills.
Strong organisational, problem-solving, communication, and decision-making abilities.
Experience managing housekeeping inventories, linen, cleaning equipment, supplies, and cost-control procedures.
Good understanding of workplace health and safety, chemical handling, and hygiene regulations.
High attention to detail with a strong commitment to service excellence and luxury presentation standards.
Ability to manage guest expectations, resolve complaints, and coordinate VIP service requirements.
Professional, discreet, dependable, and capable of working effectively under pressure.
Proficiency in basic computer applications and housekeeping reporting systems is an advantage.
Flexibility to work shifts, weekends, evenings, and public holidays as required.