Summary
AtkinsRéalis is hiring a Helpdesk Operator for the Tatweer Schools PPP Wave 1 project in Jeddah. The role provides helpdesk support, handles client inquiries and issues, records information accurately, and supports daily CAFM operations and performance reporting. The operator may work shifts, including nights and weekends, and may be asked to provide emergency support. Applicants should have facilities management experience, strong English, and computer skills; two years in a call center or helpdesk role and CAFM experience are preferred. Saudi nationality is required.
The posting
As published on atkinsrealis.com. Pulled from the employer's site and shown as they wrote it.
Job Description
Job Description
Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following: -
Provide a helpdesk function to deliver related managing agent services to the Wave1 project
work on a shift basis which could include weekend and night working
Assist the operations team in the daily operations of the CAFM system
In conjunction with the helpdesk supervisor, produce reports to performance levels
Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
Ensure client issues are professionally resolved
To meet or exceed Targets and KPI requirements set by senior management from time to time
Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
Provide prompt resolution to customer inquiries by providing appropriate and accurate information
Accountabilities:
Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
Perform emergency support duty, if required
Accurate capture and inputting of all required information
Close relations with coordinators to ensure operational effectiveness
Skills
Job Requirements:
Minimum 2 years working experience in a call center/helpdesk type role preferred
Strong Interpersonal skills, initiative, analytical thinking.
Perfect command of spoken and written English
Must have experience working with Facility Management Background.
CAFM experience is preferred.
Must be Saudi national
The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.
Excellent computer skills, knowledge of web/internet technologies and MS Office
Worker Type
Employee
Job Type
Regular
At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.