Summary
Bahwan CyberTek is seeking an ISO/IEC 20000 subject matter expert in Muscat. The role covers IT Service Management System implementation and improvement, gap assessments, process documentation, audit readiness, and support for certification and surveillance audits. The position also involves managing audit evidence, corrective actions, ITSM performance frameworks, and service governance. Applicants should have 8–12+ years of ITSM or IT Operations experience, hands-on ISO/IEC 20000-1 expertise, and strong documentation and stakeholder-management skills.
The posting
As published on bahwancybertek.com. Pulled from the employer's site and shown as they wrote it.
- 8–12+ years of experience in IT Service Management / IT Operations.
- Strong hands-on experience with ISO/IEC 20000-1.
- Experience in implementing, maintaining, or auditing an IT Service Management System (ITSMS).
- Strong understanding of ITIL practices and service management frameworks.
- Experience supporting ISO audits, gap assessments, compliance reviews, and certification activities.
- Strong knowledge of ITSM processes and governance.
- Experience working with enterprise IT infrastructure, applications, cloud, cybersecurity, and/or managed services environments.
- Strong documentation and process-design capabilities.
- Excellent analytical, communication, stakeholder-management, and presentation skills.
- ISO/IEC 20000 gap assessment
- ITSMS implementation / improvement roadmap
- ITSM process documentation
- Process and control framework
- ISO audit readiness assessment
- Internal audit support
- Audit evidence repository
- Non-conformity and corrective-action management
- ITSM KPI/KRI framework
- Service governance framework
- Continual improvement register
- Management review inputs and reports
- ISO/IEC 20000 certification and surveillance audit support
- ISO/IEC 20000 Lead Implementer
- ISO/IEC 20000 Lead Auditor
- ITIL 4 Foundation
- ITIL 4 Managing Professional / Strategic Leader — desirable
- ISO 27001 / ISO 9001 certifications — desirable
- COBIT certification — desirable