Summary
Abdulla Bin Zayed Investment Group is seeking an IT Support Engineer to support day-to-day IT operations across its group of companies and multiple sites in Dubai. The role covers Level 1 and 2 user support, Microsoft 365 and Business Central administration, network and firewall management, virtualization, Windows Server, and CCTV systems. Applicants should have a degree or diploma in a related field and at least three years of hands-on IT support or administration experience. A valid UAE driving licence is an advantage, and travel between office locations may be required.
The posting
As published on abzi.ae. Pulled from the employer's site and shown as they wrote it.
We are seeking a hands-on IT Assistant to support the day-to-day IT operations of our group of companies. The role combines end-user support with infrastructure, network, and security administration across Microsoft 365, ERP, firewall, network, virtualization, and surveillance systems. The ideal candidate is technically versatile, service-oriented, and able to work independently across multiple sites.
Microsoft 365 Administration
- Administer Microsoft 365 tenant services — Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (Azure AD)
- Manage user lifecycle: account creation, licensing, group and distribution list management, onboarding and offboarding
- Support MFA, conditional access, mailbox permissions, shared mailboxes, and mail flow troubleshooting
- Assist with Intune device enrolment, compliance policies, and application deployment
ERP Support – Microsoft Dynamics 365 Business Central
- Provide first-line support to Finance, Accounts, and Operations users
- Manage user access, roles, and permission sets
- Coordinate with the ERP implementation partner on issues, change requests, and enhancements
- Support reporting, data uploads, and integration-related queries
Network & Security
- Administer FortiGate firewalls — policies, NAT rules, VPN (IPSec/SSL), web filtering, and log review
- Configure and maintain UniFi network infrastructure — switches, access points, controllers, and Wi-Fi planning
- Hands-on Layer 2 / Layer 3 experience: VLANs, trunking, inter-VLAN routing, static/dynamic routing, DHCP, DNS
- Monitor network performance, troubleshoot connectivity issues, and maintain network documentation
Virtualization & Servers
- Manage and maintain virtual environments on VMware ESXi and Proxmox
- Provision, patch, monitor, and back up virtual machines
- Support Windows Server roles (AD DS, DNS, DHCP, file services) and backup/restore operations
CCTV & Physical Security Systems
- Administer IP CCTV systems — NVR/DVR configuration, camera commissioning, storage and retention management
- Manage user access, remote viewing, footage retrieval requests, and preventive maintenance
- Coordinate with vendors for installations, expansions, and fault rectification
Daily IT Support
- Provide Level 1 and Level 2 support to office employees for desktops, laptops, mobile devices, printers, and peripherals
- Manage the IT helpdesk queue, log and track tickets, and escalate as required
- Perform device imaging, software installation, patching, and antivirus/endpoint protection management
- Maintain IT asset inventory, licensing records, and system documentation
- Support meeting rooms, AV equipment, and IT requirements for office events
- Assist with IT procurement, vendor coordination, and warranty claims
Experience & Education
- Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field
- 3+ years of hands-on IT support/administration experience, preferably in a multi-company or multi-site environment
- Prior experience in the UAE is an advantage
Technical Skills (Essential)
- Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID, Intune)
- Microsoft Dynamics 365 Business Central user and access support
- FortiGate firewall configuration and troubleshooting
- UniFi network equipment deployment and management
- Solid L2/L3 networking fundamentals — VLANs, routing, DHCP, DNS, TCP/IP
- VMware and/or Proxmox virtualization administration
- IP CCTV / NVR systems administration
- Windows Server and Windows 10/11 desktop support
Desirable
- Certifications such as Microsoft 365 Certified: Administrator, NSE 4 (Fortinet), CCNA, VMware VCP, or UniFi UBWA
- PowerShell scripting for automation and bulk administration
- Exposure to macOS, Android, and iOS device management
- Familiarity with endpoint protection platforms (Microsoft Defender for Endpoint or equivalent)
Personal Attributes
- Strong troubleshooting and problem-solving ability
- Good communication skills in English; ability to explain technical issues to non-technical users
- Customer-service mindset with a professional approach
- Able to prioritize and manage multiple tasks in a fast-paced environment
- Willing to travel between group office locations when required
- Valid UAE driving licence is an advantage
What We Offer
- Competitive salary package as per UAE labour law
- Medical insurance and annual leave with air ticket
- Exposure to a broad, modern technology stack across multiple business verticals
- Opportunity for professional development and certification support