Summary
3i Infotech is hiring an IT Support Engineer in Dubai, United Arab Emirates. The role provides desktop, laptop, printer and application support, troubleshoots Windows, Microsoft 365 and network issues, and resolves service tickets within defined SLAs. Responsibilities also include managing user accounts and IT assets, maintaining documentation, supporting basic network, server and security administration, and coordinating with vendors. Applicants should have a bachelor's degree in IT, Computer Science or a related field; B.Tech or B.E. is specified.
The posting
As published on 3i-infotech.com. Pulled from the employer's site and shown as they wrote it.
Engineer - IT Support
Role Summary:
Provide end-user technical support, troubleshoot hardware/software issues, manage IT assets, and ensure smooth IT operations across the organization.
Key Responsibilities:
- Provide desktop, laptop, printer, and application support.
- Troubleshoot Windows, Microsoft 365, network, and connectivity issues.
- Manage user accounts, email access, and onboarding/offboarding activities.
- Log and resolve tickets within defined SLAs.
- Maintain IT assets, inventory, and documentation.
- Support basic network, server, and security administration.
- Coordinate with vendors for issue resolution and hardware maintenance.
Required Skills:
- Windows OS and Microsoft 365 support.
- Active Directory/Azure AD knowledge.
- Basic networking (LAN/WAN, VPN, DNS, DHCP).
- Strong troubleshooting and customer service skills.
Qualification:
Bachelor's degree in IT, Computer Science, or related field.
Qualifications
- B.Tech / B.E.