Summary
Emarat is hiring a Key Account Manager to grow its fuel business and manage key government and corporate accounts in Dubai. The role covers account plans, fuel sales, new business development, agreements, client relationships, and coordination with service and operations teams. It also includes monitoring sales performance, receivables, equipment maintenance, assets, and market opportunities. Applicants should hold a bachelor’s degree in business administration, engineering, supply chain, or a related field; the posting notes that four years of experience may be considered exceptional for high-caliber candidates.
The posting
As published on emarat.ae. Pulled from the employer's site and shown as they wrote it.
Job Purpose:
To attract, manage and develop Emarat’s Fuel business by delivering prompt and efficient fuel sales & services to Emarat’s key accounts with the objective of optimizing sales and revenue in line with the organization’s strategic priorities and goals.
Core Responsibilities:
• Develop and execute a strategic plan for managing and growing a portfolio of key accounts in the oil and gas sector, focusing on long-term value creation for fuel
• Develop the marketing and promotion plans of EMARAT’s Retail Fuel solutions and stations which meets the UAE approved standards to existing and potential customers
• Lead the exploration of new business opportunities; signs-up new locations, prepares agreements and sales reports within level of authority • Understand Fuel requirements by the public, challenges, and business objectives to offer customized solutions
• Serve as the main point of contact between key clients and the company, maintaining close communication to ensure client satisfaction
• Monitor and evaluate Retail Fuel performance, making recommendations for improvements based on operational data and customer feedback
• Lead the collaboration between service and operations teams to ensure client needs are met efficiently.
• Lead the implementation of Fuel solutions, ensuring projects are delivered on time, within budget, and meet customer specifications
• Develop strategies to effectively achieve / retain market leadership position
• Identify potential risks to key client relationships, contract renewals, or project timelines, and develop mitigation plans to address these challenges
•Lead generation for segments including Bulk contracted as well as opportunistic adhoc spot deals, Target long term contracted customers requiring comprehensive fuel solutions and providing them with infrastructure and assets.
• Meet annual volumes and gross profit targets.
• Collect outstanding dues from customers. • Enhance market share through strategic initiatives.
• Expand territory reach. • Gather market intelligence on products and services offered by competitors.
• Ensure proper maintenance of equipment at sites and asset tracking.
• Manage relationships with key government and corporate fuel accounts.
• Represent the company in areas of operational importance.
• Gather market intelligence on products and services offered by competitors.
• Monitor equipment maintenance and asset tracking.
• Provide regular reports on performance metrics related to sales, dues collection, market share, and territory expansion possibilities .
• Monitors the receivables and ensures they stay within the agreed terms and conditions; escalates issues to Line Manager when necessary
• Gather market intelligence on products and services offered by competitors.
• Liaises with the maintenance teams and customers to resolve special requirements and problems related to products and services in order to maintain custom and loyalty with Emarat.
• Build and maintain effective relationships with key government and corporate fuel accounts.
• Act as a representative of the company in matters of operational significance
• Works effectively, proactively and with urgency across EMARAT and externally to ensure the delivery of joint services/results that meet EMARAT’s interests, and for knowledge sharing
Quality & Excellence Management:
Administer the development and implementation of Retail operation quality standards and excellence initiatives, contributing to alignment with Emarat's goals and enhancing a culture of continuous improvement.
• Assess progress and performance against set KPIs to help ensure monthly and annual targets are achieved and determine areas for corrective actions as needed.
• Communicate compliance with labor laws and regulations during the preparation of audit reports, while obtaining knowledge of best practices and legal requirements in the UAE.
Qualifications and Experience:
- Bachelor’s degree in business administration, Engineering, Supply Chain, or a related field
Experience:
- A minimum of 4 years of experience may be considered exceptional for candidates of high caliber