Summary
Deluxe Holiday Homes manages short-term rental properties in Dubai. The Landlord Relations Officer coordinates property inspections, handovers, owner stays, documentation, and follow-up on maintenance issues, while communicating with landlords and internal teams. The posting requests a bachelor’s degree or related field, a UAE driving license, strong communication and customer-service skills, and CRM proficiency; similar experience is an advantage. The introduction refers to a Chief Accountant role, which does not match the title or listed duties.
The posting
As published on deluxeholidayhomes.com. Pulled from the employer's site and shown as they wrote it.
About Deluxe Holiday Homes
Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing 700+ premium short-term rentals. The wider Deluxe Homes Group runs several licensed entities, a real-estate brokerage and joint ventures across the UAE and Armenia. We are professionalizing the finance function and need a hands-on Chief Accountant to own the books, tax and audit across the group.
Key Responsibilities
● Coordinate and oversee property handovers following contract termination, ensuring a
smooth and professional transition to landlords or their authorized representatives.
● Conduct thorough property inspections, identify damages, maintenance concerns, and
outstanding issues, and coordinate necessary corrective actions before handover.
● Prepare accurate inspection reports, handover checklists, photographic records, and
documentation of keys, access cards, and other property assets.
● Conduct pre- and post-owner-stay inspections to ensure properties meet cleanliness,
maintenance, safety, and operational standards.
● Welcome landlords during scheduled owner stays, assist with property access, explain
available facilities, and address immediate concerns or special requests.
● Coordinate with Operations, Maintenance, Housekeeping, and other relevant
departments to ensure identified issues are resolved within the required timelines.
● Maintain clear and professional communication with landlords regarding inspection
findings, handover arrangements, property readiness, and outstanding concerns.
● Work closely with internal teams to monitor pending tasks, follow up on corrective
actions, and escalate delays or unresolved issues when necessary.
● Maintain accurate property records, inspection findings, handover statuses, and
supporting documentation in the company's management systems.
● Ensure properties are maintained and handed over in accordance with company
standards, operational procedures, and contractual requirements.
● Identify opportunities to improve inspection processes, handover efficiency, and the
overall landlord experience.
● UAE Driving License
● Bachelor degree or related field of study
● Excellent communication skills, both verbal and written.
● Strong customer service orientation with the ability to handle inquiries professionally.
● Proficiency in using CRM software like HubSpot or similar platforms.
● Ability to multitask, prioritize, and work under pressure.
● Collaborative attitude and willingness to work with cross-functional teams.
● Attention to detail and problem-solving skills.
● Previous experience in a similar role or industry is advantageous.