Summary
Ennismore is hiring a Lobby Ambassador for Rixos Marina Abu Dhabi in Abu Dhabi, United Arab Emirates. The role welcomes guests, responds to inquiries, shares hotel and local information, and assists with transportation, reservations, and other requests. The ambassador also escorts selected guests, promotes hotel facilities, and helps resolve guest concerns. Previous guest service experience and strong communication, interpersonal, and problem-solving skills are required. The posting states a competitive salary and lists duty meals, vacation benefits, and medical insurance.
The posting
As published on ennismore.com. Pulled from the employer's site and shown as they wrote it.
Company Description
We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.
Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Job Description
- Welcome guests with warmth and professionalism upon arrival and departure.
- Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
- Anticipate guest needs and provide personalized service to create memorable experiences.
- Escort VIPs, long-stay guests, and special occasion guests when required.
- Maintain a visible presence in the lobby and public areas to proactively engage with guests.
- Assist guests with transportation arrangements, restaurant reservations, and other requests.
- Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
- Promote hotel facilities, services, dining outlets, wellness offerings, and special events.
Qualifications
- Previous guest service experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times