Summary
LVMH is hiring a Luxury Client Relations Manager for Christian Dior Couture at Dubai Mall. The role leads Salon Privé client engagement, develops relationships with elite clients, supports VIP recruitment and upgrades, and coordinates boutique events with the marketing team. The manager also develops the VIP Client Managers team and works with boutique leadership on Salon Privé objectives. Applicants should have 8+ years of retail experience, preferably including 4 years in management in a luxury product setting, and strong luxury industry knowledge.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
Within the Boutique, the Uber Luxury Manager is a Pillar to the Salon Prive activity on their VIP customer relationship management.
- Ensure all Salon Prive targets and objectives are achieved, with Boutique Manager.
- Representing within the Salon Prive Maison (Ambassador and Host).
- Engage the boutique VIP Managers team, in driving their clients to Salon Prive and offer Uber luxury categories.
- Develop new talents with Uber luxury mindset and culture.
- Contribute & participate in the Salon Prive full year client engagement plan, in coordination with the Boutique Director.
- Build a strong relation with all Elite and super Elite Clients.
- Recruit and upgrade Uber luxury clients.
- Create an exceptional client experience by delivering the ultimate service and Uber luxury know how to our clients.
- Coordinate with marketing team on hosting all special event related to the season key dates or one to one approach with top clients
- Daily one-to- one clients planning for Salon Prive within the Boutique (Calendar of Appointments)
- Develop VIP Client Managers Team on Uber Luxury.
- Attending all appointments with Elite Clients for Haute Couture.
Objectives to be set based on below:
- Daily one to one client planning for the Boutique’s Salon Prive.
- Target defined on Super, Elite, VVIC recruitments and upgrading.
- Team Development: leading a team with Salon Prive culture (train develop, know-how and expertise)
- Events planning and key activities of the Salon with a set ROI objective.
- Business objective of Salon Prive based on 15% of boutique TO.
- Responsible for all Salon Prive instore events & Villas.
- 8+ years of retail experience required, preferably with at least 4 years of management, in a luxury product setting.
- Sense of initiative and commercial creativity with fashion sensitivity.
- Strong knowledge of the luxury industry.
- Demonstration of entrepreneurial spirit.
- Ability to work varied hours/days, including nights, weekends, and holidays.
- Strong interpersonal, communication, organizational and people management skills.