Summary
Kpler is hiring a Maritime Account Manager for its EMEA Mid-market Sales team, based in Dubai. The role manages and grows existing client accounts across the Middle East and Africa, focusing on retention, renewals, and upsell and cross-sell opportunities. Responsibilities include account planning, forecasting, CRM management, contract negotiations, and sharing client and competitor insights with internal teams. Applicants need at least 3 years of account management, sales, or commercial growth experience, a technology, SaaS, or data intelligence background, and professional business English; maritime or commodities experience and Arabic or French are a plus.
The posting
As published on kpler.com. Pulled from the employer's site and shown as they wrote it.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
About the Role
As an Account Manager (Maritime) within our EMEA Mid-market Sales team, you will play a central role in driving revenue expansion across existing client accounts in the Middle East & Africa. You will act as a trusted commercial partner, ensuring our maritime and commodity clients maximize the value of Kpler’s platform while identifying high-impact upsell and cross-sell opportunities. Positioned in Dubai, this role bridges customer success, strategic forecasting, and market intelligence gathering to elevate Kpler’s brand presence across a key regional hub.
Key Responsibilities
Drive Revenue Growth: Manage and grow a dedicated account portfolio across Middle East & Africa to consistently meet or exceed annual retention and expansion targets.
Identify Opportunity Pipelines: Proactively uncover, qualify, and close upsell and cross-sell opportunities within existing accounts by deeply understanding client workflows.
Commercial Strategy & Planning: Serve as a strategic partner supporting demand forecasting, budgeting, multi-year account planning, and commercial reporting.
Gather Market & Competitor Intelligence: Capture actionable product feedback and competitor intelligence directly from client interactions to inform regional strategy and product roadmaps.
Negotiate & Secure Agreements: Lead contract renewal negotiations to secure long-term, profitable agreements that align with corporate policies and commercial goals.
CRM & Forecast Discipline: Maintain accurate account records, engagement logs, and sales forecasting within the CRM system to support transparent cross-functional visibility.
Cross-Functional Collaboration: Partner closely with Customer Success, Marketing, Sales Operations, and Product units to deliver exceptional value and advocacy across client accounts.
Experience & Background
Commercial Track Record: At least 3 years of demonstrated experience in account management, sales, or commercial growth roles.
SaaS/Data Vendor Background: Proven background working within technology, SaaS, or data intelligence vendors.
Relationship & Negotiation Mastery: Proven ability to build trusted client relationships, navigate commercial renewals, and close upsell deals.
Language Proficiency: Fluency in professional business English with exceptional verbal and written communication skills.
Domain Expertise: Prior knowledge or experience in the maritime, shipping, or commodities markets.
Modern Sales Stack: Familiarity with modern commercial tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn Sales Navigator.
Additional Languages: Conversational or professional fluency in Arabic or French.
What you'll need (Must-haves)
Nice-to-haves
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?
We make things happen
We act decisively and with purpose, going the extra mile.
We build together
We foster relationships and develop creative solutions to address market challenges.
We are here to help
We are accessible and supportive to colleagues and clients with a friendly approach.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
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