Summary
Al Tayer Group is seeking a Parts Supervisor in Ras Al Khaimah, United Arab Emirates. The role oversees support for internal and external customers, identifies their parts requirements, checks availability and arranges delivery or sourcing from other locations. Responsibilities include managing returns, promoting accessories, supporting inventory campaigns, visiting credit customers and resolving escalated complaints. Applicants need a diploma in Automobile Engineering or a similar field, 5+ years of relevant experience and 1–2 years of supervisory experience.
The posting
As published on altayer.com. Pulled from the employer's site and shown as they wrote it.
To supervise the professional support given to the internal & external customers, to accurately identifying their parts requirements and assisting them to make cost benefit purchasing decisions in order to achieve/exceed budgeted sales targets.
Responsibilities
Functional Roles and Responsibilities
- Attend to the customers enquiries, check the availability of the required parts and organize the delivery within prescribed standard time.
- Source parts, if not available in stock, from other locations to meet the urgent requirement of the customers. Alternatively order through inventory department to ensure delivery at an agreed date
- Prepare “Sales Return Note” if the sold item is returned by customers; adjust the stock and payments accordingly to reflect the correct situation of available stock and sales revenue.
- Promote sale of accessories with all customers to increase sales/profitability of the business.
- Contribute towards co-ordination of promotions/campaigns relating to seasonal products and slow-moving inventory.
- Make regular visits to all credit customers to ensure business continuity and to resolve any outstanding customer issues/concerns.
- Handle escalated customer complaints relating to delay in supply or supply of defective/ damaged/ wrong parts. Explain the reasons and re-dress their grievances to ensure the continuity of the business
- Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles
Qualifications
Qualifications & Experience
- Diploma in Automobile Engineering or similar field
- 5+ years total relevant experience
- 1-2 years Supervisory experience