Summary
Fortinet is hiring a Program Manager to deliver complex Professional Services projects for customers. The role coordinates customer contacts, Fortinet teams and third-party resources, and manages scope, schedules, budgets, risks, documentation and project profitability. Candidates should have around 5 years of similar experience, technical understanding of security, cloud and networking projects, and a relevant bachelor's degree or equivalent experience. PMP and/or PRINCE2 certification is requested; the role is listed in Dubai with a hybrid designation.
The posting
As published on fortinet.com. Pulled from the employer's site and shown as they wrote it.
The Program Manager is responsible for ensuring the successful delivery of complex projects on time and according to the negotiated Scope of Work. The Program Manager is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services Engineers and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.
The Program Manager should have a background in business skills, management, budgeting and analysis.
Responsibilities:
• Manage the relationship with the customer and all stakeholders
• Identify resources needed and work with resource manager to build the right project team for the delivery of the project.
• Work closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities for project delivery.
• Coordinate internal Professional Services resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage escalations with all levels internally and externally to resolve challenges and to achieve success.
• Create and maintain comprehensive project documentation.
• Apply effectively Fortinet's methodology and enforces project standards.
• Perform risk management to minimize Fortinet's exposure and risk on projects.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project.
• Forecast accurately revenue and monitor project profitability.
• Assure project legal documents are completed and signed at start of the project.
• Facilitate team and client meetings effectively.
• Understand how to communicate difficult/sensitive information tactfully.
Job Requirements:
• Around 5 years in similar position.
• Technical understanding of security, cloud and networking projects.
• Exceptional organizational skills including attention to detail and multi-tasking skills.
• Outstanding negotiation, oral communication and presentation skills.
• Outstanding written communication skills, combining courtesy, precision, conciseness and clarity.
• Excellent conflict resolution skills.
• Experience working with global enterprise, MSSP, carrier and governmental customers.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• React to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Strong commitment and self-driven individual.
Education:
• Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.
• PMP and/or PRINCE II certification.
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