Summary
Hermès is seeking a Store Director for its Dubai Mall flagship. The role oversees store strategy and performance across sales, operations, buying, client development, service and staff management, with responsibility for P&L, sales goals and inventory results. Candidates should have experience running a high-volume, multi-level flagship store with at least $50 million in sales and 50 employees, along with luxury retail and team-development experience. The role also requires willingness and ability to travel to Paris for 3/4 weeks annually.
The posting
As published on hermes.com. Pulled from the employer's site and shown as they wrote it.
JOB TITLE: STORE DIRECTOR DUBAI MALL
REPORTS TO: RETAIL DIRECTOR
LOCATION: DUBAI MALL
ORGANISATION UNIT: RETAIL
SCOPE OF JOB:
The flagship store director oversees all aspects of the business including sales, operations, buying, client development, service, and staff management. This position is fully accountable for strategy, execution of initiatives, and overall performance of a multi-level, high volume store.
RESPONSIBILITIES
RETAIL MANAGEMENT & STRATEGY
Oversees the Deputy Store Director, Head of Client, and Head of Operations, ensuring the management team stays informed, well-trained, and aligned in their approach to leadership.
Sets the strategic direction for team motivation, leads change management initiatives, and drives results through strong, people-focused management.
Provides timely, thoughtful and appropriate analysis of business opportunities and the corresponding strategy for the development of the flagship boutique.
Addresses all issues affecting the Flagship in a timely and thoughtful manner, delegating and following up as necessary.
Effectively partners with all corporate departments, métier heads, etc. to ensure the Flagship is well supported in achieving its goals.
Embraces and supports all company initiatives, contests, and programs. Full responsibility for P&L, sales goals, and inventory results.
Operationally sound; strategic and open to new ideas.
STAFF MANAGEMENT & DEVELOPMENT
Ensures the highest level of service through coaching staff and management for increased performance.
Full responsibility for training of staff, communication, and adherence to policy.
Maintains active HR notes on team performance; responsible for writing annual evaluations for direct reports and guiding managers on all boutique reviews.
Conducts/supervises the monthly touchbase sales coaching process, effectively coaching for optimal results.
BUYING & INVENTORY
Manages the buying and oversees the preparation, strategy, and execution of the buying.
Manages stock for qualitative and quantitative maintenance, respecting best sellers, aged inventory, and MOS guidelines.
Stays fully aware of market trends and ensures Floor Managers conduct regular competitive shopping.
CLIENT, COMMUNICATIONS & VISUAL MERCHANDISING
Active partner with the Communications Team to organize relevant events that build client relationships and reflect the spirit of the House.
Works closely with the VM team to ensure exceptional standards are always respected and new product stories are consistently highlighted.
LEADERSHIP & TEAM MANAGEMENT
Proven ability to supervise and develop other high-level members of store management.
Natural and dynamic leader of a team; driver of sales, enthusiastic, high energy.
Ability to motivate and maintain team morale even in challenging circumstances; not afraid of conflict.
Good delegator with excellent follow-up skills, but able to truly empower other managers.
Kind but effective management style; does not manage by fear or intimidation.
Ability and desire to form strong partnerships across the organization; sees the value in others' opinions.
EXPERIENCE
Demonstrated experience running a high-volume, multi-level flagship store (minimum $50 million in sales and 50 employees).
Operationally sound; strategic, open to new ideas, and not fearful of change.
Exceptional merchant with previous buying experience and strength in managing the buying process (preferred).
REQUIREMENTS
Impeccable standards of service and experience with a luxury/quality-seeking clientele.
Natural elegance in communication at all levels, with particular experience interacting with high-level company executives and handling frequent store visits.
Sensitivity to a multi-cultural environment and experience working with diversity.
Great sense of personal style and passion for the brand and its heritage.
Comfortable in a fast-paced environment; ability to prioritize effectively.
Humble, refined, understated and discreet.
Willingness and ability to travel 3/4 weeks annually to Paris.