Summary
NEOM is seeking a Programme Management Advisor to lead large-scale, full-lifecycle ServiceNow implementations and align the platform strategy with business goals and digital transformation plans. The role covers stakeholder engagement, team leadership, ITSM process improvement, governance, budget oversight and performance monitoring. Applicants need a bachelor's degree in computer science or a related field and at least 10 years of experience managing large ServiceNow implementations. Strong ServiceNow expertise, knowledge of ITSM and Agile, and leadership and communication skills are required; CSA certification is a plus.
The posting
As published on neom.com. Pulled from the employer's site and shown as they wrote it.
Strategic Leadership: Develop and execute the ServiceNow strategy, aligning it with the organization's overall goals and digital transformation roadmap. Program Management: Lead and manage large-scale ServiceNow programs, including full lifecycle implementations, from initiation to completion. Stakeholder Management: Effectively engage and collaborate with various stakeholders, including senior leadership, business units, and technical teams, to ensure alignment and buy-in. Team Leadership: Manage and mentor ServiceNow teams, fostering a collaborative and high-performing environment. Process Improvement: Drive the optimization of IT service management (ITSM) and other business processes through the ServiceNow platform. Governance and Compliance: Establish and enforce governance frameworks, ensuring adherence to best practices, risk management, and compliance requirements. Budget Management: Oversee program budgets, ensuring efficient allocation of resources and cost-effective delivery. Performance Monitoring: Establish key performance indicators (KPIs) and track the performance of ServiceNow implementations, identifying areas for improvement. Innovation and Optimization: Champion continuous improvement initiatives, leveraging new features and functionalities of the ServiceNow platform to drive efficiency and innovation. Bachelor's degree in Computer Science or a related field is necessary. Min. 10 years of proven experience in managing large-scale ServiceNow implementations (full lifecycle). Strong leadership and stakeholder management skills. Excellent communication and presentation skills. Deep understanding of ITSM processes and best practices. Experience with Agile methodologies and project management frameworks. Technical expertise in the ServiceNow platform and its capabilities. Ability to drive digital transformation initiatives. Experience in managing budgets and resources effectively. Strong analytical and problem-solving skills. Strategic thinking and the ability to align ServiceNow with business objectives. Experience in regulated industries or public sector projects (if applicable). Certifications such as ServiceNow Certified System Administrator (CSA) are a plus.