Summary
Zakat, Tax and Customs Authority (ZATCA) is seeking a Quality Assurance Director in Riyadh. The role leads quality and revenue assurance planning, policies, inspections, performance reviews, and operational controls, and supports revenue forecasting and corrective actions. It also oversees process improvement and automation, analyzes operational and revenue risks, and guides direct reports. A bachelor’s degree in Business Administration or equivalent is required; a master’s degree is preferred. The posting seeks 8 years of relevant experience, including preferably at least 3 years at managerial level.
The posting
As published on zatca.gov.sa. Pulled from the employer's site and shown as they wrote it.
Purpose of Job
The job holder is responsible for guiding quality assurance and revenue assurance strategic plan, initiatives, projects, objectives and KPIS, developing revenue and quality assurance policies, procedures, guidelines, manuals, and forms, building communication processes with relevant stakeholders, monitoring and evaluating QA inspections and revenue assurance reviews, re-engineering current process by automating related services and providing guidance and support for corrective actions in line with ZATCA’s overall objectives and quality standards.
Job Resposiblites
- Contribute to the development of Monitoring & QA business plan ensuring alignment with ZATCA strategy
- Develop the operational plan for Quality Assurance in line with Monitoring & QA business plan and Operations strategic plan
- Discuss Service Quality Assurance budgeting requirements with top management and provide input to the budgeting process
- Ensure effective utilization of Quality Assurance budget, and report accurately on progress made and challenges encountered
- Research/ benchmark best practices model to improve and enhance current situation
- Develop and update Quality Assurance Policies, procedures, guidelines, manuals, assessment plans, and forms to ensure uniform implementation of ZATCA’s objectives and strategic goals
- Build and maintain communication processes, protocols, and procedures to facilitate interaction between Quality Assurance and Operations Development function and relevant stakeholders to facilitate corrective action plans’ implementation
- Conduct impact studies, scenario analysis and simulations following global, local managerial, and legal changes to measure financial impact on ZATCA’s revenues and operations
- Monitor scheduled and unscheduled QA inspections and assessment plans, analyze performance data to identify leakage, control challenges, and possible operational change opportunities and develop reports underlining potential future risks and gaps
- Assist senior management and financial committee in forecasting tax and customs revenues and related budgets, monitor revenue collections across ZATCA’s revenue sources and assess the level of collection against defined KPIs
- Ensure the re-engineering of current process by providing best practices of automated services
- Direct the development and implementation of oversight controls on business operations, processes, and procedures to ensure that to ensure adequate implementation of standards and safeguard ZATCA’s revenues
- Review the analysis of internal and external stakeholders’ reports (Internal Audit, Risk, Compliance, Nazaha, Diwan, etc.) to highlight disparities and ensure communication with relevant operations’ units
- Monitor QA operations’ assessments (technical, operational, cross-functional, etc.) to identify additional inefficiencies and provide advice for improvements
- Monitor complaints’ root cause analysis and related investigations and collaborate with internal functions for the development of corrective actions
- Review and evaluate periodical performance reports, identify gaps and improvement areas, and report back to relevant stakeholders
• Follow-up on updates in regulatory, social and economic environment to assess impact on ZATCA’s revenues and operations and dispatch observations and analysis to relevant stakeholders
- Participate in the identification and recruitment of key talent
- Guide, mentor and support direct reports in order to execute duties according to set policies and processes
Education
- Bachelor’s degree in Business Administration, or equivalent is required
- Master’s degree in Business Administration, or equivalent is preferred
Experience
• An optimal of 8 years of relevant experience, with a preferred at least 3 years of experience in managerial level
Competencies
Strategic and Business Planning - Advanced
Quality Management - Advanced
Policy Making - Advanced
Data Analytics - Advanced
Business Excellence - Advanced
Change Management - Advanced
Professionalism - Proficient
Collaboration and Communication - Proficient
Results Oriented - Proficient
Customer Focus - Proficient
Enablement of Change and Innovation - Proficient
Leading by Example - Proficient
Strategic Thinking - Developing
Operational Excellence - Developing
Develop Teams - Proficient