Summary
Automotive Distribution Company (ADMC) is seeking a Receptionist in Saudi Arabia to welcome customers and provide a positive experience at the retailer. The role identifies customer needs, offers hospitality to waiting visitors, and connects customers with the relevant sales or service colleagues. It also maintains the reception area and updates customer records in the lead management system and database. Requirements include strong communication, professional telephone etiquette, active listening, and the ability to handle calls, emails, visitors, and multiple tasks.
The posting
As published on admc-me.com. Pulled from the employer's site and shown as they wrote it.
Key Responsibility & Authority
Works with customers and colleagues across the Retailer to build relationships with customers and deliver an outstanding customer experience.
Key Activities
Provides a warm, genuine welcome for every customer and develops the conversation to make a personal connection by finding out about their work, family, lifestyle, or interests.
• Recognizes returning customers, uses their name and builds on previous conversations to personalize the interaction and make them feel special.
• Offers hospitality (refreshments, magazines etc.) to customers who will be waiting in the Customer Lounge.
• Builds rapport with customers by displaying positive body language, listening attentively, acknowledging what the customer tells them and regularly checking understanding of the customer’s requirements.
• Asks questions to establish the customer’s requirements (e.g., service/repair, new or Approved vehicle) and guide them to the next step.
• Adapts own approach to be easy to do business with and provide what the customer wants from their visit to the Retailer.
• Manages several sets of customers by moving between groups to maintain contact and respond to their needs.
• Where appropriate, introduces the appropriate colleague to discuss specific requirements (e.g., a Sales Executive or Service Advisor) and provides a summary of the customer’s requirements. •
Throughout the interaction with the customer, spots opportunities to talk about promotions.
• Manages the reception environment and ambience (e.g., lighting, music, general tidiness and cleanliness) in accordance with operational guidelines.
• Records and updates the customer’s details on the Lead Management System and Customer Database to record information that can be used to deliver a personalized, dependable experience to the customer in the future.
Requirements
- Excellent verbal and written communication (in English and Arabic is a plus)
- Professional telephone etiquette
- Active listening and clear articulation
- Friendly and polite customer interaction
- Handling incoming calls, emails, and visitors efficiently
- Managing front desk operations and visitor logs
- Filing, recordkeeping, and basic data entry
- Time management and multitasking