Rooms Division Leadership Trainee

Hotel

The Lana

Division & Department

Rooms - Administrative

Job Title

Rooms - Ultimate Leader Trainee - February 2027 Intake

Contract Type

Fixed-term

Contract Duration

12 to 18 months

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

When you join us on the Ultimate Leader Programme (ULP) you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning Dorchester Collection learning academy. You will achieve the highest standards of service and leadership that will help you build your own career story.

The Ultimate Leaders Programme is a dynamic opportunity underpinned around our ‘We Care’ culture designed to fast-track you in achieving a supervisory role upon completion of the programme.

Throughout the program, you will have the opportunity to experience different areas within our Rooms Department. Our senior leaders will be there to guide and support you as you develop the necessary technical and behavioral skills to become a well-rounded hospitality specialist.

During your time as a ULP, you will be able to take part in different training sessions organized by our Learning & Development team. These sessions are led by our Dorchester Collection Learning Academy, offering you valuable opportunities to gain exposure and learn.

What you'll get

As a Ultimate Leaders Trainee – Rooms Department, at The Lana Dubai Dorchester Collection, here are just some of the great benefits you will receive:

• World-class Development Opportunities and structured learning program
• Experience all the advantages that our full-time employees enjoy at The Lana Dubai, Dorchester Collection
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

• Our Rooms Division Ultimate Leaders will embark on a structured leadership development journey lasting 12 months, with the possibility of extending up to 18 months, rotating through key areas including Front Office, Guest Relations, Concierge, Housekeeping, Rooms Operations, and other guest-facing functions for periods of 3 to 6 months.
• Throughout the programme, you will be encouraged to think and act like a future leader, demonstrating initiative, accountability, and ownership while contributing to the success of your assigned departments.
• During your journey, you will be supported by a dedicated mentor who will provide guidance, coaching, and career development support as you begin your leadership career with The Lana, Dorchester Collection.
• You will participate in a comprehensive leadership development curriculum, covering topics such as leadership styles, emotional intelligence, coaching, feedback, communication, team engagement, operational excellence, and decision-making.
• Connect and learn directly from our Senior Leadership Team and Executive Committee members through mentorship, networking opportunities, and leadership exposure designed to help you become a legendary leader.
• Partner closely with our Learning & Development team through regular one-to-one sessions, workshops, and tailored development plans to strengthen your leadership capabilities and business acumen.
• Take responsibility for identifying opportunities to enhance operational excellence, improve service delivery, streamline processes, and elevate standards across the Rooms Division.
• Lead and contribute to projects focused on improving both the guest journey and employee experience, bringing innovative ideas and practical solutions that contribute to operational success.
• Play an active role in creating memorable and personalized guest experiences by anticipating guest needs, resolving challenges proactively, and delivering service excellence at every touchpoint.
• Work on business-critical and development projects, including operational improvement initiatives, presenting recommendations and measurable outcomes to department leaders and key stakeholders.
• Develop strong cross-functional relationships and collaborate with colleagues across the hotel to gain a comprehensive understanding of luxury hospitality operations and the guest experience ecosystem.
• Upon successful completion of the Ultimate Leaders Programme, high-performing candidates may be offered a permanent leadership opportunity within the Rooms Division and property, based on business needs and individual performance.

The items shared are the essence of a day in the life of a ULP but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You are excited by the opportunity to develop into a future Rooms Division leader and are willing to step outside of your comfort zone to accelerate your personal and professional growth.
• You demonstrate critical thinking and creative problem-solving skills, with the ability to analyse guest and operational challenges while developing innovative solutions.
• You are proactive and take initiative, actively seeking ways to improve processes, enhance efficiency, and elevate guest satisfaction within your area of responsibility.
• You are passionate about creating memorable guest experiences and understand the important role Rooms Division plays in shaping every aspect of the guest journey.
• You possess strong attention to detail and a commitment to maintaining the highest standards of service, presentation, and operational excellence.
• You have a natural ability to connect with people, build relationships, and create positive experiences for both guests and colleagues.
• You possess a strong can-do attitude, approaching challenges with positivity, determination, and a solutions-focused mindset.
• You have excellent communication and interpersonal skills, a strong customer service ethic, and the ability to engage confidently with guests, colleagues, and leaders from diverse backgrounds.
• Most importantly, you have the ambition, commitment, and potential to become one of our future hospitality leaders.

Job Location

United Arab Emirates