Summary
Landmark Group is seeking a Sales & Customer Service Executive for its Dubai operation. The role works with the Unit Manager to maintain customer service and operating standards, support sales promotions, organize parties, record guest details, prepare final bills and collect payment. Applicants should have a Hotel Management or Retail Hospitality Management qualification, 2–4 years of experience and at least one year in leisure, retail or hospitality; multi-site experience is preferred.
The posting
As published on landmarkgroup.com. Pulled from the employer's site and shown as they wrote it.
The job holder is responsible for working with the Unit Manager to ensure that excellent service is provided to customers / guests by proper following the SOPs.
Responsibilities
1. Operational Standards and Management
Work closely with Unit Management team to move machines / games mointioring payouts to drive maxiuium revenue possibilities from the current product mix..
Keep stores are in compliance with the Standard Operating Prodecures and Customer Service standards
Keep stores are in compliance with the company policy on employment and state laws, health and safety standards
Keep stores portray the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
Effective and prompt execution of sales, promotions by maintaining professionally at all times.
Timely filling of the checklist of the area of responsibility
Monitoring activities in respective area of responsibility
Arranging party as per checklist
Receive guests and reorganising things party as per their requirements
Write guest details on checklist which is required for final bill preparation
Organise party and prepare final bill
Collect money as per the bill
Qualifications
Hotel Management Graduate/ Retail Hospitality Management
2 – 4 years Experience
1 Years in Leisure / Retail / Hospitality Industry preferably with Multi site management experience.