Summary
Wolfi's Bike Shop is hiring a Sales & Rental Specialist in Abu Dhabi. The role involves advising customers on bikes, apparel and accessories, supporting sales and bike fittings, and managing rental check-ins, payments, records and fleet readiness. The specialist also coordinates bike maintenance with the workshop team and supports stock management and visual merchandising. Applicants should have at least two years of retail sales or rental operations experience; cycling or sports industry experience is preferred.
The posting
As published on wolfis.ae. Pulled from the employer's site and shown as they wrote it.
Company Vision
To be the market leading cycling retailer, educator & experience provider in the GCC.
Company Mission
To grow the participation in Cycling and Triathlon to improve wellbeing and happiness.
Company Values
Excellence | Passion | Integrity | Innovation | Commitment
Role Purpose
As a Sales & Rentals Specialist at Wolfi’s, you are a key brand ambassador responsible for delivering an exceptional retail and rental experience to every customer. You play a pivotal role in connecting riders with the right bikes, gear, and accessories while ensuring our rental fleet operates at the highest standard. Combining expert product knowledge, a passion for cycling, and strong sales skills, you will drive both sales and rental performance while upholding Wolfi’s reputation for excellence and service.
Responsibilities
Customer Experience & Sales Delivery
- Greet and engage customers, identifying their needs and recommending products that best suit their cycling goals.
- Deliver tailored advice and expert guidance across bikes, apparel, and accessories.
- Drive personal and store sales targets through consultative selling, upselling, and cross-selling.
- Support customers through the full sales process including fittings, bike handovers, and add-ons.
- Build long-term relationships through trust, follow-up, and exceptional service.
Rental Operations
- Manage the full rental process, including check-in/out, payment handling, and documentation.
- Ensure rental bikes and equipment are maintained in excellent condition through regular inspection and servicing.
- Collaborate with the workshop team to coordinate maintenance and repairs.
- Maintain accurate rental records, schedules, and reports to ensure fleet readiness and availability.
- Educate customers on proper bike usage and safe cycling practices.
Product & Technical Knowledge
- Maintain a deep understanding of Wolfi’s product range across bikes, components, gear, and technology.
- Stay current on product launches, cycling innovations, and market trends.
- Confidently respond to technical inquiries and recommend appropriate solutions or alternatives.
- Provide feedback to the purchasing team regarding bestsellers, customer preferences, and potential new lines.
Visual Merchandising & Stock Management
- Ensure merchandise and rental displays are visually appealing and aligned with brand standards.
- Support restocking, tagging, and layout execution.
- Monitor inventory levels for rental accessories and consumables, flagging supply needs proactively.
- Assist with regular stock counts and reporting.
Team & Culture Contribution
- Contribute to a positive team environment, sharing product knowledge and supporting peers.
- Participate in product and service training, team rides, and in-store activations.
- Uphold Wolfi’s brand values in every customer and team interaction.
Requirements
- 2+ years of experience in retail sales or rental operations; cycling or sports industry background preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail, accuracy, and professionalism.
- Customer-centric mindset with proven sales ability.
- Ethical, respectful, and culturally sensitive in all interactions.
- Active lifestyle and enthusiasm for cycling or outdoor sports.
Ideal Candidate
A passionate cyclist or outdoor enthusiast who thrives in a customer-focused environment. You bring energy, professionalism, and a genuine interest in helping others discover the joy of cycling. Confident, detail-oriented, and approachable, you balance sales performance with service excellence. You take pride in maintaining high standards whether fitting a bike, managing a rental, or sharing your product knowledge.