Summary
M42 is a healthcare services group, and its National Reference Laboratory operates a network of diagnostic laboratories across the UAE. The Sales Support Officer will coordinate sales activities, maintain client and contract records, prepare quotations and tender submissions, and support proposals and pipeline reporting. The role also involves market research, pricing coordination with Finance, and improving sales support processes. A bachelor's degree and 0–2 years of relevant experience are requested; healthcare experience is preferred, and the position is for Emirati talent.
The posting
As published on m42.ae. Pulled from the employer's site and shown as they wrote it.
Overview
M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
Since its inception in 2010, National Reference Laboratory (NRL) has expanded from a single standalone reference laboratory to a network of 12 state-of-the-art facilities across the United Arab Emirates. NRL provides world-class diagnostic services to the M42 network and partners with more than 250 clients from a wide range of market segments, including private and government hospitals, medical centers and clinics, corporate organizations, and other reference laboratories.
We are looking for a proactive and detail-oriented Officer, Sales Support to support our Business Development and Sales teams by coordinating key activities, managing sales operations, and ensuring a seamless experience for both internal stakeholders and clients.
This role is ideal for a highly organized professional who enjoys working in a fast-paced environment, building strong relationships, and contributing to the growth of healthcare services across the UAE.
Responsibilities
- Provide day-to-day administrative and operational support to the Business Development and Sales teams.
- Coordinate with internal stakeholders and external partners to ensure timely execution of sales-related activities and customer requirements.
- Maintain accurate sales records, client databases, contracts, proposals, and documentation.
- Prepare and track sales approvals, memos, quotations, proposals, and tender submissions.
- Support the development of business proposals by consolidating pricing, technical, and logistics information.
- Monitor sales pipelines and generate reports to support business decisions and performance tracking.
- Conduct market and competitor research, providing insights and analysis to support growth initiatives.
- Ensure accurate client pricing information and coordinate with Finance for timely billing and reporting.
- Work closely with sales teams to deliver excellent customer service and exceed client expectations.
- Identify opportunities to improve sales support processes, operational efficiency, and customer experience.
Qualifications
- Bachelor's Degree in Business Administration, Allied Health Sciences, or a related field.
- 0-2 years of experience in sales support, business development, customer service, healthcare operations, or a related area.
- Healthcare industry experience is preferred.
- Strong organizational and administrative skills with exceptional attention to detail.
- Knowledge of sales support and business development processes and best practices.
- Strong analytical, problem-solving, and coordination skills.
- Proficient in Microsoft Office applications, particularly Excel.
- Excellent written and verbal communication skills in English; Arabic language skills are an advantage.
- Ability to manage multiple priorities and work collaboratively across teams.
- Provide day-to-day administrative and operational support to the Business Development and Sales teams.
- Coordinate with internal stakeholders and external partners to ensure timely execution of sales-related activities and customer requirements.
- Maintain accurate sales records, client databases, contracts, proposals, and documentation.
- Prepare and track sales approvals, memos, quotations, proposals, and tender submissions.
- Support the development of business proposals by consolidating pricing, technical, and logistics information.
- Monitor sales pipelines and generate reports to support business decisions and performance tracking.
- Conduct market and competitor research, providing insights and analysis to support growth initiatives.
- Ensure accurate client pricing information and coordinate with Finance for timely billing and reporting.
- Work closely with sales teams to deliver excellent customer service and exceed client expectations.
- Identify opportunities to improve sales support processes, operational efficiency, and customer experience.
- Bachelor's Degree in Business Administration, Allied Health Sciences, or a related field.
- 0-2 years of experience in sales support, business development, customer service, healthcare operations, or a related area.
- Healthcare industry experience is preferred.
- Strong organizational and administrative skills with exceptional attention to detail.
- Knowledge of sales support and business development processes and best practices.
- Strong analytical, problem-solving, and coordination skills.
- Proficient in Microsoft Office applications, particularly Excel.
- Excellent written and verbal communication skills in English; Arabic language skills are an advantage.
- Ability to manage multiple priorities and work collaboratively across teams.