Senior Business Development Executive – Freight Forwarding

Position Summary

The Senior Business Development Executive – Freight Forwarding is responsible for independently driving business growth through strategic client acquisition, retention, and key account management. The role involves mentoring junior team members, supporting the overall sales strategy, and ensuring that ZAJEL maintains strong market positioning through consistent revenue performance, customer satisfaction, and process excellence.

Responsibility Description

Achievement of Sales Target and Key Account Management

• Take ownership of strategic or high-value clients if provided by the sales manager, ensuring long-term retention, account growth, and contract renewals.
• Generates, maintains and monitors a robust sales pipeline for generations of new business by building and optimizing sustainable and profitable relationships with potential clients and accurately reports the same to senior management
• Achieves sales objectives with respect to value, product and service mix etc.
• Coordinates and sends proposals and tender submissions
• Identifies key decision makers, leverages opportunities to promote and sell company products and services
• Works in coordination with the sales manager to devise strategies to generate optimal repeat business from existing clients
• Works in coordination with the sales manager to devise strategies to cross sell and up-selling to existing clients.
• Maintains a keen knowledge of the portfolio of products and services offered by ZAJEL and developing and implementing sales strategies for each of these to achieve the desired business objectives.
• Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand ZAJEL’s customer reach.
  

Strategic Sales Planning and Forecasting

• Contribute to sales forecasting, target segmentation, and market mapping.
• Share insights on competitor activity and potential business opportunities.
• Provides input for medium term planning to the company’s top management.
• Attends forecast meetings and provide inputs and assistance as required.
• Responsible for assisting the sales manager in the development of the sales strategy.
• Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on ZAJEL’s products and services

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Client Management and Customer Relationship Management Support

• Assist the sales team in maintaining strong relationships with existing customers, helping to resolve escalations and ensuring consistent client satisfaction across all accounts.
• Build and promote strong, continuing customer relationships by partnering with them and understanding their needs.
• Manage client relations by soliciting and logging client feedback.
• Support in the process of integrating and on-boarding clients/sellers.

Cross-functional Collaboration, Performance Analysis, Representation & Networking

• Liaise with Operations, Finance, IT and Customer Service teams to ensure smooth handover of closed deals and to align client delivery expectations.
• Evaluate sales data and pipeline performance; recommend corrective actions to ensure achievement of monthly and quarterly targets.
• Represent ZAJEL at industry events, exhibitions, and networking forums to enhance brand visibility and develop new business partnerships

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MIS and Reports

• Prepare timely and accurate MIS statements and reports as required.

Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

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Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.

Academic/ Vocational Qualifications

• Bachelor’s Degree or Equivalent

Work Experience

• Candidate with prior logistics experience of at least 5 years will be preferred.