Summary
Al Ghurair is hiring a Senior Customer Service Officer for an on-site role in Dubai. The role involves welcoming customers, clarifying queries, issuing queue tokens and processing transactions in line with RTA guidelines. The officer is also expected to promote VIP services, maintain transaction waiting-time KPIs and keep the service counter clean and organized.
The posting
As published on al-ghurair.com. Pulled from the employer's site and shown as they wrote it.
o maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.
To keep the counter uncluttered and clean and to give top priority to the work.
Divert customers to VIP Service section (Up-selling) to generate revenue.
Receiving customers by Greeting, Welcoming them.
Guide & clarify the queries as per the customers’ request.
Proceed with the transactions as per RTA guidelines.
Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.
Avoid any customers complaints
Issue token for the queue management system, as per the required service of the customers