Summary
Thumbay Clinics is seeking a Senior Officer, Quality Assurance in Ajman. The role develops and monitors quality management and continuous improvement programs, supports healthcare accreditation, and promotes patient safety across clinical and non-clinical services. Duties include internal audits, quality data analysis and reporting, policy and procedure development, staff training coordination, and tracking corrective actions. The posting lists any qualification, experience of 5–6, and English.
The posting
As published on thumbay.com. Pulled from the employer's site and shown as they wrote it.
Company
Thumbay Clinics
About the role
4.1 Primary Responsibility
• Develop, implement and monitor quality management programs to ensure compliance with all applicable regulations and quality standards in line with the mission, vision and objective of the organization.
• Will be responsible for ensuring completion of all process as required by the Healthcare accreditation Standards to enable maintenance of accreditation status of the hospital/Clinics.
• Work with all departments within the facility to assist with development of departmental quality goals, goal measurement tools, quality initiatives and methodologies.
• Develop and implement patient assessment tools to monitor patient Safety.
• Implement, monitor and manage the Continuous Quality Improvement (CQI) programs.
• Monitor hospital services to improve the quality of patient care and assure that services are provided in a safe and efficient manner.
• Ensure continuous quality performance by designing/ redesigning programs or systems and/or solve problems with a goal of improvement.
• Establish, implement and maintain the processes needed for Quality Management System.
• Report on the performance of the quality management system and recommend any need for improvement.
• Communicate results to appropriate departments, administration and medical staff for further improvement.
• Develop Policy and Procedures in compliance with Accreditation,Standards, in consultation with relevant leadership.
• Ensure awareness of respective quality standards, systems and procedures throughout the organization.
• Coordinate with HOD’s and Managers to implement quality system in compliance with Accreditation Standards.
• Prepare documentation as required for the accreditation process.
• Coordinate to conduct training programs to implement Quality Systems in compliance with Quality certification and Accreditation.
• Coordinate, through organizational leaders, educational activities regarding Quality systems, standards and other quality improvement methodologies in selecting performance measures (KPI).
• Guide department to collect data and to use the data in quality improvement and risk management initiatives.
• Facilitate process improvement, quality improvement, kaizen and other statistical techniques.
• Carry out surveys, monitor process in order to focus upon continuous improvement.
• Monitor Clinical and Non-Clinical Quality Indicators and report accordingly
• Track recommendations for correction of identified deficiencies. Guides the departments on corrective measures.
• Perform regular internal audit, quality checks, analysis of data in order to implement the quality systems. Carries out regular facilities rounds and report any observations to ensure safety and quality at all times.
• Assess state of readiness of hospital for Quality/Accreditation surveys.
• Liaise between organization and enterprise quality office.
• Identify the training requirement regarding Quality certification and Accreditation.
• Responsible for QA Audit and assembling QA metrics in conjunction with the hospital team.
• Responsible for ensuring all licensures, accreditation and quality process are maintained.
• Responsible for handling communication of quality issues and their resolution with external and internal clients.
• Ensures the various mandatory committees are formed and they meet at scheduled interval to achieve the purpose of its formation.
• Help run and organize workshops and courses required by the management to enhance the quality of staff.
• Serves as a resource within the organization related to clinical quality, patient safety, regulatory and quality improvement issues, and ensures alignment among the in charges of Risk, Infection Prevention/Control and Accreditation/Regulation to achieve best practice within the organization in all domains.
• Oversees quality data and reports created within the system. Has full responsibility for oversight of quality data abstraction, report generation, data analysis and suggested methods for performance improvement.
4.2 Secondary Responsibility
• Maintain professional conduct with internal and external customers for a robust working environment.
• Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments.
• Attends training for self-development.
• Participates in the performance evaluation system.
Perform other duties as and when assigned based on the requirement.
Responsibilities
4. DUTIES AND RESPONSIBILITIES
4.1 Primary Responsibility
• Develop, implement and monitor quality management programs to ensure compliance with all applicable regulations and quality standards in line with the mission, vision and objective of the organization.
• Will be responsible for ensuring completion of all process as required by the Healthcare accreditation Standards to enable maintenance of accreditation status of the hospital/Clinics.
• Work with all departments within the facility to assist with development of departmental quality goals, goal measurement tools, quality initiatives and methodologies.
• Develop and implement patient assessment tools to monitor patient Safety.
• Implement, monitor and manage the Continuous Quality Improvement (CQI) programs.
• Monitor hospital services to improve the quality of patient care and assure that services are provided in a safe and efficient manner.
• Ensure continuous quality performance by designing/ redesigning programs or systems and/or solve problems with a goal of improvement.
• Establish, implement and maintain the processes needed for Quality Management System.
• Report on the performance of the quality management system and recommend any need for improvement.
• Communicate results to appropriate departments, administration and medical staff for further improvement.
• Develop Policy and Procedures in compliance with Accreditation,Standards, in consultation with relevant leadership.
• Ensure awareness of respective quality standards, systems and procedures throughout the organization.
• Coordinate with HOD’s and Managers to implement quality system in compliance with Accreditation Standards.
• Prepare documentation as required for the accreditation process.
• Coordinate to conduct training programs to implement Quality Systems in compliance with Quality certification and Accreditation.
• Coordinate, through organizational leaders, educational activities regarding Quality systems, standards and other quality improvement methodologies in selecting performance measures (KPI).
• Guide department to collect data and to use the data in quality improvement and risk management initiatives.
• Facilitate process improvement, quality improvement, kaizen and other statistical techniques.
• Carry out surveys, monitor process in order to focus upon continuous improvement.
• Monitor Clinical and Non-Clinical Quality Indicators and report accordingly
• Track recommendations for correction of identified deficiencies. Guides the departments on corrective measures.
• Perform regular internal audit, quality checks, analysis of data in order to implement the quality systems. Carries out regular facilities rounds and report any observations to ensure safety and quality at all times.
• Assess state of readiness of hospital for Quality/Accreditation surveys.
• Liaise between organization and enterprise quality office.
• Identify the training requirement regarding Quality certification and Accreditation.
• Responsible for QA Audit and assembling QA metrics in conjunction with the hospital team.
• Responsible for ensuring all licensures, accreditation and quality process are maintained.
• Responsible for handling communication of quality issues and their resolution with external and internal clients.
• Ensures the various mandatory committees are formed and they meet at scheduled interval to achieve the purpose of its formation.
• Help run and organize workshops and courses required by the management to enhance the quality of staff.
• Serves as a resource within the organization related to clinical quality, patient safety, regulatory and quality improvement issues, and ensures alignment among the in charges of Risk, Infection Prevention/Control and Accreditation/Regulation to achieve best practice within the organization in all domains.
• Oversees quality data and reports created within the system. Has full responsibility for oversight of quality data abstraction, report generation, data analysis and suggested methods for performance improvement.
4.2 Secondary Responsibility
• Maintain professional conduct with internal and external customers for a robust working environment.
• Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments.
• Attends training for self-development.
• Participates in the performance evaluation system.
Perform other duties as and when assigned based on the requirement.
What we're looking for
Skills: • Excellent communication and Interpersonal skill • Auditing, Process mapping, Process Analysis Skills • Procedure writing • Change management and time management skill • IT Skills • Leadership, Coaching and Mentoring • Organizing, Planning and Presentation Skills • Numerical and statistical Skills • Team Building Skills • Coordination Skills • Effective literary Skills • Emotional Intelligence
Skills required
- Communication
Qualification
Any
Experience
5-6
Languages
- English