Summary
Thumbay Hospital in Ajman is seeking a Guest Service Officer to support patient reception, registration, appointment coordination, and patient flow. The role also includes verifying insurance eligibility, processing payments and billing, interpreting between Arabic and English, and responding to patient inquiries and complaints. Applicants should have a Bachelor of Business Administration, at least 2 years of experience, and Arabic and English language skills. The officer is expected to follow applicable UAE healthcare standards, including DOH, DHA, and JCI requirements.
The posting
As published on thumbay.com. Pulled from the employer's site and shown as they wrote it.
Company
Thumbay Hospital , Ajman
Responsibilities
Patient Reception and Registration: Greet patients and visitors, verify identification, open new files, and update demographic and insurance details in electronic medical records (EMR).Insurance and Financial Processing: Verify insurance eligibility through official portals, communicate out-of-pocket expenses, collect cash or card payments, and handle billing transactions or reconciliations.Appointment Coordination: Schedule appointments, manage follow-ups, and coordinate patient flow across various hospital departments.Communication and Translation: Act as a bilingual interpreter (Arabic and English) to help patients communicate clearly with doctors and medical staff.Complaint Resolution: Address patient inquiries, show empathy during stressful situations, and de-escalate complaints or coordinate issue resolution with management.Regulatory Compliance: Maintain strict adherence to UAE healthcare standards, such as those set by the Department of Health (DOH), Dubai Health Authority (DHA), and Joint Commission International (JCI
Skills required
- Communication
- Documentation
Qualification
Bachelor of Business Administration
Experience
Minimum 2 yaers
Languages
- Arabic
- English