Summary
Mashreq is hiring a Senior Officer to support real estate administration and services across its UAE-owned premises. The role manages staff parking allocation and records, handles telephone enquiries, prepares Arabic correspondence, and coordinates property and Central Bank approvals. It also covers vehicle administration and supervises resources assigned to official car arrangements. Applicants must be UAE nationals, have spoken and written Arabic and English, strong computer skills, and 3–5 years of experience with a reputable company using a PABX telephone system.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
Job Purpose
To support the effective management of Mashreq UAE owned premises parking services, coordinating with internal stakeholders on all parking-related matters. Supervising resources assigned to official car arrangements for the Chairman’s private requirements. Providing telephone customer service support
Key result area :-
- Improve, strengthen the service of telephone information service to achieve maximum customer satisfaction.
- Adhering to telephone enquiries incoming / outgoing in order to guide the customers in right direction.
- Coordinate staff parking allocation across all Mashreq-owned buildings, ensuring fair and efficient distribution for eligible employees
- Maintain and update parking records and databases to ensure accuracy and transparency
- Handle and resolve parking-related queries and issues in a timely and professional manner
- Manage staff parking and co-ordinate with all Business Units for smooth functioning of parking.
- Provide staff parking with eligibility to staff located in owned buildings
- Cancel parking access for resigned staff
- Maintain updated database of parking
- Prepare and process Arabic letters for RE Unit MB premises , ATM etc
- Ensure all documentation is accurate, compliant, and completed within defined timelines
- Liaise with internal teams and external authorities to facilitate approvals and submissions
- Participate in professional training programs to enhance job related knowledge and skills
- Continuously develop capabilities aligned with role requirements
- Provide backup support to team members during absences to ensure continuity of operations
- Respond to customer and stakeholder inquiries with clear, accurate, and timely information
- Handle calls and requests professionally, ensuring effective resolution without repetition
- Maintain a high standard of service delivery and customer interaction
- Support telephone-based customer service activities, ensuring efficient handling of calls
- Contribute to improving service quality and customer experience through effective communication
- Engage in continuous learning and development initiatives to strengthen competencies and performance
- Supervising two resources assigned to official car arrangements for the Chairman’s private requirements related visa etc
- Managing Bank Car, maintenance of vehicle, registration, and renewal on time
- Always Willing to take more responsibleness and aligned with assigned tasks
- Working as Back up of RE and Property staff
- Prepare information for the CB authorities related Real Estate activities within the target dates.
- Managed central bank system requests related (ATM Removal/ New CB request for ATM, CB maintenance permits /MB Premises related
Operating Environment, Framework and Boundaries, Working Relationships:-
- Extended support services towards All Groups and Department for staff parking
- Giving support, service of telephone system online with quality, response time the framework of policy with regard to authority delegated.
- As a service provider, always keep good relationships, appropriate coordination with both external and internal customers at all levels.
- Opportunity to work with individuals from across a wide geographic and culturally diverse environment
- Having working relationships with Units of all Business Groups / Support Divisions and Central Accounts Department.
- Operating in a computerized environment, guided by established policies and procedures.
Problem Solving
- Internal, external customers complain on the quality of service, turnaround time to ensure rectification of problems related to telephone operating.
- Expected to have a high level of problem-solving / analytical ability using tools and alternatives at hand
- Show a proactive approach for problems requiring urgent attention and quick action for smooth operations
- Decision Making Authority & Responsibility
- Attend to the request for international calls as per the standard rules of the organization and charge the respective requestor.
- Expected to make operational level decisions quickly and confidently.
- Adhere to Standard Operation procedure for Bank .
Knowledge, Skills and Experience
- Should possess various skills including:
- Excellent communication skills to communicate with external and internal
- Planning and organization to submit MIS on time
- Time management and prioritization
- Excellent command in spoken, written English.
- Knowledge of spoken Arabic is must.
- High school degree from a reputable college.
- Excellent Computer skills, Microsoft MS word , Excel , PPT ,Graduate with 3 – 5 years' experience with a reputed company on PABX telephone system.
- Problem-solving attitude and analytical thinking
- Relationship building skills internal and external
- Excellent Work ethic with high standard of punctuality and presentation
Responsibilities
- Promote and ensure high level customer service and client care.
- Ensure to obtain Business approvals for all the Branches /EBSU/Offices
- Ensure to obtain all Central Bank approvals for Branches/EBSU
- Inspect new site for due diligence and Landlords meeting to discuss and negotiate rent reduction
- Deal with complaints and Liaise with Landlords as necessary
Qualifications
- Excellent Computer skills, High school Diploma, worked in Banking Sector
- Very good knowledge of Arabic/English Spoken and written language