Summary
Ali & Sons Holding is hiring a Service Advisor Supervisor for its Aftersales department in Dubai. The role leads the Service Advisor team, oversees job cards and service documentation, and coordinates with workshop, CRM, and call centre teams to support customer satisfaction and dealership standards. Applicants need a relevant bachelor's degree or diploma, at least 5 years of experience in automotive aftersales, prior team leadership experience, and a valid UAE driving license. English fluency is required, and Arabic is an advantage.
The posting
As published on ali-sons.com. Pulled from the employer's site and shown as they wrote it.
We're Hiring: Service Advisor Supervisor
Location: Dubai, UAE
We are looking for an experienced and customer-focused Service Advisor Supervisor to lead our Service Advisor team within the Aftersales department.
You will play a key role in improving customer satisfaction, supporting team development, and ensuring compliance with dealership processes and manufacturer standards.
Key Responsibilities
- Lead and supervise the daily activities of the Service Advisor team to ensure efficient customer handling and workflow.
- Review job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards.
- Ensure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated.
- Coordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience.
- Conduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization.
- Monitor repeat repair cases and work closely with technical teams to implement corrective actions.
- Coach, mentor, and develop Service Advisors through regular feedback, training, and performance management.
- Support the Service & Workshop Manager in driving continuous process improvements and operational excellence.
Qualifications & Experience
- Bachelor's Degree or Diploma in a relevant discipline.
- Minimum 5 years of experience in a similar automotive aftersales role.
- Previous experience supervising or leading a team of Service Advisors.
- Valid UAE Driving License is mandatory.
- Fluency in English is required, Arabic is an advantage.
Why Join Us?
- Join one of the UAE's leading automotive groups.
- Work in a collaborative, customer-focused environment.
If you are passionate about delivering outstanding customer experiences and leading high-performing teams, we'd love to hear from you. Apply today and become part of our growing Aftersales team