Summary
Wataniya Insurance is seeking an SME Manager to lead a team supporting small and medium enterprise clients. The role covers client relationships, business development, service strategy, financial and operational oversight, and performance reporting. The manager will also work with product teams and deliver client training on topics such as business planning and financial management. Applicants should have a relevant bachelor’s degree, at least 5 years of related experience, including 2 years in a managerial role; a master’s degree is preferred.
The posting
As published on wataniya.com.sa. Pulled from the employer's site and shown as they wrote it.
The Small and Medium Enterprises (SME) Manager will lead initiatives to support and grow SME clients. This role is responsible for managing a team, developing strategies to improve the efficiency and profitability of SME clients, and ensuring the alignment of services with client needs. The SME Manager will be the key decision-maker in crafting tailored solutions that enhance the overall client experience and drive business success.
Job Responsibilities
- Leadership and Team Management:
- Lead and manage a team of SME Advisors or Associates, providing guidance, support, and professional development opportunities.
- Set clear objectives for the SME team and monitor performance to ensure the achievement of key business goals.
- Client Relationship Management:
- Build and maintain strong relationships with key SME clients, acting as the primary escalation point for complex issues.
- Ensure a deep understanding of client needs, challenges, and business objectives, providing strategic solutions to drive their success.
- Strategy and Business Development:
- Develop and implement strategies to enhance SME service offerings and drive client growth and retention.
- Conduct market research and competitive analysis to identify opportunities for new products and services tailored to SME clients.
- Financial and Operational Oversight:
- Oversee financial management for SME clients, providing insights on cost-saving measures, revenue generation, and profitability improvement.
- Collaborate with the finance department to track and assess the financial impact of proposed solutions.
- Product and Service Innovation:
- Work with internal product development teams to design and deliver innovative solutions that meet the unique needs of SMEs.
- Stay abreast of industry trends, regulatory changes, and best practices to ensure the organization remains competitive and compliant.
- Performance Monitoring and Reporting:
- Monitor the performance of solutions and services delivered to SME clients, adjusting strategies as necessary to achieve optimal results.
- Provide regular reports and insights to senior management on the progress of SME initiatives and client outcomes.
- Client Training and Development:
- Organize and lead training sessions for SME clients on business planning, financial management, and other key areas to improve their operational capabilities.
Requirements
A. Educational Background and Certifications:
- Bachelor’s degree in business administration, Finance, Marketing, or a related field (Master’s degree preferred).
- Relevant certifications in business development, financial management, or SME support are a plus.
B. Experience:
- Minimum of 5 years of experience in SME management, business development, or financial advisory, with at least 2 years in a managerial role.
- Proven track record of driving growth and delivering solutions for SME clients.